Mighty

  • Omnichannel Ticket Creation
  • SLA Management
  • Knowledge Base
  • SSO (GSuite/SAML/Azure)
  • SSL Certificate Hosting
  • Migration Assistance

Fantastic

  • + Everything in Mighty
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center

Most Popular

Enterprise

  • + Everything in Fantastic
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA

Enterprise Plus

  • + Everything in Enterprise
  • Agent Scripting
  • 2 TB Attachment Store
  • All Time Reporting History
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager

All plans require a minimum of 5 help desk agents.

Compare Help Desk Plans +

 

Mighty $29/mo

Fantastic $49/mo

Enterprise $69/mo

Enterprise Plus $89/mo

Ticket Management

50 GB
500 GB
1 TB
2 TB

Lite Agents *

Customer Management

Help Desk Automation

Support Center

5 brands
15 brands
25 brands

Help Desk Reporting

Last 1 year
Last 3 year
Last 5 year
All Time

Security

Basic
Basic
Basic
Advanced

Support

5AM-5PM (Mon-Fri)
24/7
24/7
24/7
8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7
24/7

8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7

Third Party Integrations

Inbuilt Integrations

Mobile

* Planned
# Only with custom domain

Frequently Asked Questions

Who are help desk agents? icon

Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.

What are Categories? icon

Categories allow you to separate incoming requests into dedicated ticket types that can be distributed to a specific team, have unique SLA requirements, and produce insightful metrics.

How can I change my plan? icon

This mentioned "downgrade" which is mostly perceived as a negative event. Suggestion: Simply request our Customer Support team to adjust your plan. The change would take effect on the next monthly billing cycle and the subscription amount would be revised accordingly.

Do you offer a trial? icon

We encourage you to request a demo to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.

Do you offer discounts for non-profits or educational institutes? icon

We offer a 10% discount on annual subscriptions on any plan.

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