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Simple and Affordable Help Desk Software.



$

per staff / month


MIGHTY

BEST VALUE



$

per staff / month





$

per staff / month



ENTERPRISE


$

per staff / month



ENTERPRISE PLUS
MIGHTY
FANTASTIC
ENTERPRISE
ENTERPRISE PLUS
ticket management
Ticket Categories

Unlimited

Unlimited

Unlimited

Unlimited
Attachment Store (GB)
50
200
500
1024
Import Contacts
Canned Actions (Macros)
Agent Collision
Round Robin Assignment
SLA Management
Contact Groups
Automatic Time Tracker
Satisfaction Surveys
 
SLA Breach Notification
 
Custom Ticket Queues
 
Proactive Agent Collision
 
 
Task Management
 
 
Asset Management
 
 
Lite Users *
 
 
Sentiment Analysis *
 
 
Support Center
Self-Service Knowledge Base
Internal Knowledge Base
Knowledge Base Notifications
Community Forums
Multi-branding with Custom Domain
3 brands
5 brands
10 brands
15 brands
Multi-lingual Knowledge Base
 
Multi-brand Help Desk with SSL Support
 
Reporting
Dashboard
Ticket Filters
Export tickets to CSV or Excel
Build your Own Reports
Reports on Custom Fields
Scheduled Reports
Reports on SLA Performance
Ticket Life Cycle Reports
Reporting History
Last 1 year
Last 3 years
Last 5 years
All Time
Smart Rule Metrics
 
Satisfaction Survey Reporting
 
Custom Dashboard
 
Security
Role Based Security
SSL Certificate Hosting (Custom Domain)
Single Sign-on (Google Apps/SAML)
IP Based Restriction
Your Own Single Sign-on (JWT)
 
Digitally Signed Emails (DKIM) *
 
Password Policy Management
 
 
Support
Migration Assistance
24 / 7 Email Support
Live Chat Support (PST)
8 AM-5 PM (Mon-Fri)
5 AM-5 PM (Mon-Fri)
24 / 7
24 / 7
Phone Support (PST)
8 AM-5 PM (Mon-Fri)
8 AM-5 PM (Mon-Fri)
5 AM-5 PM (Mon-Fri)
24 / 7
Customizable Support Widget
EU Data Center Hosting (optional)
 
Uptime SLA
 
 
Customer Success Manager
 
 
 
Customizations
Customisable Status/Priority
Custom Notification Email Templates
Custom Fields
Code Editor for Support Center
Custom Domain Mapping
Third Party Integrations
Facebook Integration

3 Pages

5 Pages

7 Pages

10 Pages
Twitter Integration
2 Accounts
5 Accounts
7 Accounts
10 Accounts
Zoho CRM
Batchbook
Highrise
Infusionsoft
Salesforce CRM Integration
Insightly
SugarCRM Integration
Pipedrive CRM integration
HappyFox Chat
SnapEngage
Olark Live Chat
P3chat
Twilio voice
JIRA Integration
Magento
Shopify
BigCommerce
FreshBooks
SurveyMonkey
Nicereply
Zapier
OneLogin SSO integration
SmartSignin
Azure Active Directory
Google Apps
Screencast Integration
HelpStack Mobile SDK
Remote Desktop Integration
RingCentral Phone Integration
 
Microsoft Dynamics CRM (Online and
On-Premise)
 
Stripe
 
Send SMS
 
Inbuilt Integrations
REST API
Embeddable Widget
Webhooks Integration
Pricing
Pay Annually (min. 3 staff)

$29 per staff / month

$49 per staff / month

$69 per staff / month

$89 per staff / month
Pay Monthly (min. 3 staff)
$39 per staff / month
$59 per staff / month
$79 per staff / month
$99 per staff / month
* Planned