Free 30-Day Trial. No Credit Card Required



$

per staff / month


POPULAR

BEST VALUE



$

per staff / month


MIGHTY


$

per staff / month





$

per staff / month



ENTERPRISE
MIGHTY
FANTASTIC
ENTERPRISE
ticket management
Ticket Categories

10

Unlimited

Unlimited

Unlimited
Attachment Store (GB)
25
50
200
500
Import Contacts
Canned Actions (Macros)
Agent Collision
Round Robin Assignment
 
SLA Management
 
Contact Groups
 
Automatic Time Tracker
 
Satisfaction Surveys
 
 
SLA Breach Notification
 
 
Lite Users *
 
 
 
Support Center
Self-Service Knowledge Base
Internal Knowledge Base
Community Forums
Multi-branding with Custom Domain
 
3 brands
5 brands
10 brands
Multi-lingual Knowledge Base
 
 
Multi-brand Help Desk with SSL Support
 
 
Reporting
Dashboard
Ticket Filters
Export tickets to CSV or Excel
Build your Own Reports
Reports on Custom Fields
Scheduled Reports
 
Reporting as a Service
 
Reports on SLA Performance
 
Ticket Life Cycle Reports
 
Smart Rule Metrics
 
 
Satisfaction Survey Reporting
 
 
Custom Dashboard
 
 
Support Center Reporting *
 
 
Custom Fields Breakdown in Reports *
 
 
iPad Reporting App *
 
 
 
Security
Role Based Security
SSL Certificate Hosting(Custom Domain)
 
Single Sign-on (Google Apps/SAML)
 
IP Based Restriction
 
Your Own Single Sign-on(JWT)
 
 
Digitally Signed Emails (DKIM) *
 
 
Password Policy Management
 
 
 
Support
On-boarding

Basic

4 hrs Free On-boarding

8 hrs Free On-boarding

Professional
On-boarding/Migration Assistance
24 / 7 Email Support
Live Chat Support **
8 AM-5 PM (Mon-Fri)
8 AM-5 PM (Mon-Fri)
5 AM-5 PM (Mon-Fri)
24 / 7
Phone Support **
 
8 AM-5 PM (Mon-Fri)
8 AM-5 PM (Mon-Fri)
5 AM-5 PM (Mon-Fri)
Customizable Support Widget
 
API Professional Support
 
EU Data Center Hosting (optional)
 
 
Uptime SLA *
 
 
 
Customizations
Customisable Status/Priority
Custom Notification Email Templates
Custom Fields
Code Editor for Support Center
Custom Domain Mapping
 
Third Party Integrations
Facebook Integration

2 Pages

3 Pages

5 Pages

7 Pages
Twitter Integration
1 Account
2 Accounts
5 Accounts
7 Accounts
CRM Integration
Live Chat Integration
Invoicing Integration
Survey Integration
Screencast Integration
HelpStack Mobile SDK
Phone Integration
 
Remote Desktop Integration
 
Ecommerce Integration
 
Microsoft Dynamics CRM (Online and On-Premise)
 
 
Send SMS
 
 
Inbuilt Integrations
REST API
Embeddable Widget
Webhooks Integration
 
Pricing
Pay Annually

$19 per staff / month

$29 per staff / month

$49 per staff / month

$69 per staff / month
Pay Monthly
$29 per staff / month
$39 per staff / month
$59 per staff / month
$79 per staff / month
* Features coming in late 2016
** PST time zone