Simple and Affordable Help Desk Software.

Mighty

$

29

per agent/mo

Best Value

Fantastic

$

49

per agent/mo

Enterprise

$

69

per agent/mo

Enterprise Plus

$

89

per agent/mo

All plans come with SSL security, unlimited tickets, smart business rules, knowledge base,
multilingual support, rich text formatting in tickets and iOS & Android apps. All plans require a minimum of 3 help desk agent.

Compare All Plans

Mighty $29/mo

Fantastic $49/mo

Enterprise $69/mo

Enterprise Plus $89/mo

Ticket Management

Import Contacts

Canned Actions (Macros)

Agent Collision

Round Robin Assignment

SLA Management

Contact Groups

Automatic Time Tracker

Satisfaction Surveys

SLA Breach Notification

Custom Ticket Queues

Proactive Agent Collision

Task Management

Asset Management

Scheduled Tickets

Lite Users *

Sentiment Analysis *

Attachment Store (GB)

50

200

500

1024

Support Center

Self-Service Knowledge Base

Internal Knowledge Base

Knowledge Base Notifications

Community Forums

Multi-branding with Custom Domain

3 brands

5 brands

10 brands

15 brands

Multi-lingual Knowledge Base

Multi-brand Help Desk with SSL Support

Reporting

Dashboard

Ticket Filters

Export Tickets to CSV or Excel

Build your Own Reports

Scheduled Reports

Reports on SLA Performance

Ticket Life Cycle Reports

Reporting History

Last 1 year

Last 3 years

Last 5 years

All Time

Smart Rule Metrics

Satisfaction Survey Reporting

Custom Dashboard

Reports on Custom Fields

Security

Role Based Security

SSL Certificate Hosting (Custom Domain)

Single Sign-on (Google Apps/SAML)

IP Based Restriction

Two Factor Authentication

Your Own Single Sign-on (JWT)

Digitally Signed Emails (DKIM) *

Password Policy Management

Support

Migration Assistance

24 / 7 Email Support

Live Chat Support (PST)

8AM-5PM (Mon-Fri)

5AM-5PM (Mon-Fri)

24/7

24/7

Phone Support (PST)

8AM-5PM (Mon-Fri)

8AM-5PM (Mon-Fri)

5AM-5PM (Mon-Fri)

24/7

Customizable Support Widget

EU Data Center Hosting (optional)

Uptime SLA

Customer Success Manager

Customizations

Customizable Status/Priority

Custom Notification Email Templates

Custom Fields

Code Editor for Support Center

Custom Domain Mapping

Third Party Integrations

Facebook Integrations

3 Pages

5 Pages

7 Pages

10 Pages

Twitter Integrations

2 Accounts

5 Accounts

7 Accounts

10 Accounts

Zoho CRM

Batchbook

Highrise

Infusionsoft

Salesforce CRM Integration

Insightly

SugarCRM Integration

Pipedrive CRM Integration

HappyFox Chat

SnapEngage

Olark Live Chat

P3chat

Twilio Voice

JIRA Integration

Magento

Shopify

BigCommerce

FreshBooks

SurveyMonkey

Nicereply

Zapier

OneLogin SSO Integration

Okta

SmartSignin

Azure Active Directory

Google Apps

Screencast Integration

HelpStack Mobile SDK

Remote Desktop Integration

RingCentral Phone Integration

Microsoft Dynamics CRM (Online and On-Premise)

Stripe

Send SMS

Inbuilt Integrations

REST API

Embeddable Widget

Webhooks Integration

Pricing

Pay Annually (min. 3 agent)

$29 per agent/mo

$49 per agent/mo

$69 per agent/mo

$89 per agent/mo

Pay Monthly (min. 3 agent)

$39 per agent/mo

$59 per agent/mo

$79 per agent/mo

$99 per agent/mo

* Planned

Frequently asked

questions.

Who are helpdesk agents?

Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.

What are categories?

Categories allow you to separate incoming requests into dedicated ticket queues. Link your corporate mail box and have incoming mails converted to tickets.

Do you offer a trial?

We encourage you to request a demo or contact us to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to setup an account for you that can provide you a proof of concept.

How can I change my plan?

Simply make a request to our Customer Support team to upgrade/downgrade your plan. The change would take effect on the next monthly billing cycle and the subscription amount would be revised accordingly.

What are your billing cycles and payment options?

You can choose between month-to-month and annual billing. We accept payments using VISA, Mastercard and American Express credit cards or you can also request an invoice.

Any special discounts?

Educational Institutions and Non-Profit Organizations can avail special discounts by contacting us today.

Still have questions?

Talk to someone smart, quickly.