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Overview
Help Desk Tour Provide faster and better support for your customers.
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Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
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Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Constant switching between tools to manage orders is a thing of the past. Get the order information you need inside HappyFox. Bring best-in-class customer support experience to your Shopify e-commerce stores.
As a support agent, it can be overwhelming to head over to Shopify to know about the details of the customer. With HappyFox - Shopify integration, you can view all the essential details about your customer right where you need them.
If you run multiple Shopify stores, you can connect them all to a single HappyFox account. Whenever a customer contacts you on your help desk, HappyFox pulls up customer and order information segmented by different stores.
View recent order history from the Shopify store whenever the customer contacts you on your help desk. This way, your support agents always can stay informed about the customer order right from your ticket details view.
