Integrate Delighted with HappyFox Help Desk
Connect Delighted's customer survey platform with HappyFox Help Desk to display ratings directly within support tickets. View recent customer satisfaction scores on ticket detail pages and new ticket forms to provide context-aware support based on customer sentiment and feedback history.
What This Means For Your Teams
Support Agents
Accessing customer satisfaction context during ticket handling.
Support Team Leaders
Monitoring customer sentiment trends across support interactions.
Customer Success Managers
Tracking satisfaction scores alongside support ticket history.
Customer Experience Teams
Analyzing satisfaction data within support workflow context.
View Survey Scores from Delighted inside HappyFox
In the New Ticket Form, when looking up a customer, their survey scores from Delighted is retrieved and displayed on the right panel.
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