Zero Missed Tickets. Organize, Prioritize, and Resolve with Confidence.
Not Sure Which Tickets Need Your Attention First?
When tickets pile up, it’s easy to lose track of priority issues. Without structured queues, agents struggle to find what matters most, leading to inefficiencies and missed SLAs. HappyFox organizes your tickets so your team can focus on solving problems, not searching for them.
What are Ticket Queues?
HappyFox Ticket Queues let you group tickets by criteria like status, priority, assignee, category, or other custom filters - so agents can quickly find and work on the tickets that matter most to them.
40%
Faster Ticket Resolution
Ensure agents focus on the most critical tickets first, reducing response and resolution times.
95%
Reduction in Missed Priority Tickets
No ticket gets buried—every high-priority issue is clearly visible and actionable.
30%
Increase in Agent Productivity
Less searching, more solving—agents spend more time resolving customer issues instead of filtering through queues.
Build Queues That Match How Your Team Works
Find Relevant Tickets Instantly
Custom queues ensure agents can instantly switch between unresponded, high-priority, and personal tickets, reducing search time and improving efficiency.
Custom Queues for Maximum Clarity
Build tailored queues using multiple filtering conditions such as assignee, priority, status, category, and more - helping agents focus on the most relevant tickets without distraction.
Flexible to Suit Your Workflow
Teams can create shared queues for visibility across departments or personal queues for individualized workflows - ensuring everyone stays aligned.
Real-time Workload Visibility
See ticket counts per queue upfront, so agents can prioritize their workload effectively and prevent backlogs.
Explore Other HappyFox Features
FAQ's
Take Control of Your Ticket Management
Stop wondering what needs your attention first. Stop searching, start solving. Prioritize the right tickets at the right time with HappyFox Ticket Queues.
Use Cases
For Business Type
For Industries
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