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Define Your Team's Availability. Deliver Support on Your Terms.

Set work timings, manage holidays, and ensure SLAs only count the hours your team is actually working.
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SLAs Ticking When No One's Working?

When your SLA timers keep running during nights, weekends, and holidays, your team gets penalized for time they weren't even at their desks. HappyFox Work Schedules let you define exactly when your support team is available—so time-based rules and SLAs only count the hours that matter.

What are Work Schedules in HappyFox?

Work Schedules help you clearly define the work timings of your support team. You can configure multiple schedules based on your team setup, then include them in SLAs or Smart Rules to exclude non-working hours when calculating time-based conditions.

Multiple

Schedules Supported

Configure different schedules for different teams or shifts.

100%

SLA Accuracy

Time-based conditions only count actual working hours.

Zero

Manual Adjustments

Holidays and off-hours are automatically excluded.

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Set Schedules. Exclude Off-Hours. Keep SLAs Fair.

Create Custom Work Schedules

Define your team's availability with precision. Choose work timings for each day of the week, set the applicable time zone, and give each schedule a clear name and description for easy management.

Create Custom Work Schedules

Manage Holidays and Time Off

Add public holidays and pre-declared days off to your work schedules. When your team isn't working, HappyFox automatically excludes those hours from time-based calculations—no manual adjustments needed.

Manage Holidays and Time Off

Integrate with SLAs and Smart Rules

Connect your work schedules to SLAs and Smart Rules to ensure time-based conditions only count working hours. Response and resolution timers pause when your team is off the clock.

schedules - f1

Multiple Schedules for Different Teams

Running a global support team or multiple shifts? Create separate work schedules for each team or region, ensuring accurate time tracking across your entire operation.

Multiple Schedules for Different Teams

Easy Schedule Management

View, edit, clone, or delete work schedules anytime. The Details Sidebar gives you quick access to all schedule information, making updates a breeze.

Easy Schedule Management

Explore Other HappyFox Help Desk Features

Organize and manage IT support with Smart Rules
Smart Rules
Create powerful automation workflows that trigger actions based on ticket conditions, reducing manual repetitive tasks.
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SLA Management
SLA Management
Define and monitor service level agreements with breach notifications, and comprehensive performance tracking across categories.
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scheduled
Scheduled Tickets
Automate creation of recurring tickets for routine maintenance, follow-ups, or periodic tasks based on predefined schedules.
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View All Features

FAQ's

What are Work Schedules in HappyFox?
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Work Schedules help you define the work timings of your support team. You can configure multiple schedules based on your team setup and use them with SLAs and Smart Rules to exclude non-working hours from time-based calculations.
Can I create multiple work schedules?
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Yes! You can configure more than one work schedule based on your team setup—perfect for global teams, different shifts, or departments with varying hours.
How do I add holidays to a work schedule?
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When creating or editing a work schedule, you can add public holidays and other pre-declared days when your agents won't be working. These are automatically excluded from time calculations.
How do Work Schedules integrate with SLAs?
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You can include work schedules in your SLAs to exclude non-working hours when calculating time-based conditions. This ensures your team isn't penalized for time outside their working hours.
Who can manage Work Schedules?
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Page visibility is governed by the "Manage Work Schedules" permission. If you can't see the Work Schedules page, contact your help desk administrator to get access.
Where do I find Work Schedules in HappyFox?
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Navigate to Automate >> Work Schedules to create and manage your team's work schedules.

Define Your Hours. Protect Your SLAs. Support Smarter.

Set up work schedules that reflect your team's real availability and keep time-based rules fair and accurate.

Get a Demo
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