GitLab is a web-based source control management software with powerful issue tracking and devops capabilities. By integrating GitLab with HappyFox, create issues from tickets, track issues progress, keep different teams in sync, and ultimately, deliver superior customer service.
HappyFox’s GitLab integration offers a complete picture of your customers’ experience and data across platforms. Bring best-in-class customer support experience to your products and services.
Equip support teams with contextual issue data from GitLab. Having the most up-to-date information about issue status and due date helps agents provide lightning-fast customer service.
Provide efficient omnichannel support for your customers. Whether your customers choose to contact you via email, telephone, social media, live chat, or a web form, all development-related issues are collected and displayed in one common interface.
Get help from subject matter experts quickly. In addition to GitLab integration, HappyFox provides advanced automation, reporting, and ticketing features to ensure maximum customer satisfaction.
Easily create or link GitLab issues to existing HappyFox tickets. You have an option to keep the issue and the ticket in sync.
Track issue progress directly from HappyFox Helpdesk. View issue information such as title, description, due date, assignee, milestones, etc.
Sync GitLab issue comments and HappyFox ticket updates. Tickets will be auto-closed when a linked issue is marked complete.