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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
GitLab is a web-based source control management software with powerful issue tracking and devops capabilities. By integrating GitLab with HappyFox, create issues from tickets, track issues progress, keep different teams in sync, and ultimately, deliver superior customer service.
HappyFox’s GitLab integration offers a complete picture of your customers’ experience and data across platforms. Bring best-in-class customer support experience to your products and services.
Equip support teams with contextual issue data from GitLab. Having the most up-to-date information about issue status and due date helps agents provide lightning-fast customer service.
Provide efficient omnichannel support for your customers. Whether your customers choose to contact you via email, telephone, social media, live chat, or a web form, all development-related issues are collected and displayed in one common interface.
Get help from subject matter experts quickly. In addition to GitLab integration, HappyFox provides advanced automation, reporting, and ticketing features to ensure maximum customer satisfaction.
Easily create or link GitLab issues to existing HappyFox tickets. You have an option to keep the issue and the ticket in sync.
Track issue progress directly from HappyFox Helpdesk. View issue information such as title, description, due date, assignee, milestones, etc.
Sync GitLab issue comments and HappyFox ticket updates. Tickets will be auto-closed when a linked issue is marked complete.
