IT Administrators
Managing enterprise identity systems.
HappyFox Help Desk integration
Log in to HappyFox portals using Azure credentials.
Help Desk
How the Microsoft Entra ID Integration Works
Configure the enterprise application
Use an Entra administrator account to set up the HappyFox application.
Install entra ID in HappyFox
Complete the SSO configuration using the provider details documented in the guide.
Test portal access
Share the appropriate portal URLs and review first-time agent approvals.
Built for Teams Using Microsoft Entra ID
Security Officers
Enforcing secure authentication protocols.
Help Desk Managers
Streamlining team access.
Support Team Leaders
Reducing agent login issues.
Frequently Asked Questions
Who must configure the Microsoft Entra integration?
An Entra ID administrator with access to Active Directory and application settings must configure it.
Which HappyFox portal should each user open?
Customers use the contact portal, while agents use the agent portal. Share the appropriate URL with each group.
What happens when an agent signs in initially?
An administrator must approve first-time agents from the Manage Pending SSO Agents tab.
Does a HappyFox custom domain require SSL?
Yes. A HappyFox custom domain must have SSL enabled for the Microsoft Entra integration.
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