HappyFox Help Desk Pricing

Free white-glove migration is included with every annual Help Desk subscription.

Pay per support agent, with monthly, annual, or two-year terms.

Paid Up-Front

Basic

Essentials for small teams getting started

Monthly$29per agent / month, billed monthlyAnnual$24per agent / month, billed annually2-Year$21per agent / month, two-year plan

Unlimited Tickets
Omnichannel Ticket Creation
SLA Management
Knowledge Base
SSO (GSuite/SAML/Azure)
Up to 5 Agents

Get a demo

Team

For growing support teams

Monthly$69per agent / month, billed monthlyAnnual$49per agent / month, billed annually2-Year$39per agent / month, two-year plan

Everything in Basic, and:
Multi-brand Helpdesk
Custom Email
Custom Domain
Custom Roles and Permissions
Custom Ticket Queues
24/5 Email Support
Optional EU Data Center

Get a demo

Pro

Enterprise Pro

For security, scale & compliance

Contact salesPersonalized for your requirements

Everything in Pro, and:
Agent Scripting
2 TB Attachment Store
All-time Reporting History
Advanced Audit Logs
24/7 Phone Support
Customer Success Manager

Contact sales

Number of agents is capped at 5 for Basic plan. No limit on agents for other plans. Non-profit and educational organizations are eligible for a discount.

Compare the essentials

Agent-based feature comparison
Feature	Basic	Team	Pro	Enterprise Pro
General
Number of agents	Up to 5	No limit	No limit	No limit
Quick Navigation	Included	Included	Included	Included
Ticket Management
Unlimited Mailboxes	Included	Included	Included	Included
Unlimited Categories	Included	Included	Included	Included
Unlimited Tickets	Included	Included	Included	Included
Customizable Statuses	Included	Included	Included	Included
Customizable Priorities	Included	Included	Included	Included
Ticket Custom Fields	Included	Included	Included	Included
Multilingual Agent Portal	Included	Included	Included	Included
Agent Collision	Included	Included	Included	Included
Work Schedules	Included	Included	Included	Included
Ticket Tagging	Included	Included	Included	Included
Email Notifications	Included	Included	Included	Included
Bulk Editing	Included	Included	Included	Included
Merge Tickets	Included	Included	Included	Included
External Ticket Sharing	Included	Included	Included	Included
Satisfaction Surveys	Not included	Included	Included	Included
Custom Domain Mapping	Not included	Included	Included	Included
Custom Roles and Permissions	Not included	Included	Included	Included
Custom Email	Not included	Included	Included	Included
Custom Ticket Queues	Not included	Included	Included	Included
Kanban view of tickets	Not included	Included	Included	Included
Proactive Agent Collision	Not included	Not included	Included	Included
SLA Live Timer	Not included	Not included	Included	Included
Task Management	Not included	Not included	Included	Included
Asset Management	Not included	Not included	Included	Included
Unlimited Assets	Not included	Not included	Included	Included
Asset Based Ticketing	Not included	Not included	Included	Included
Task Hub	Not included	Not included	Included	Included
Category Wise Statuses	Not included	Not included	Not included	Included
Attachment Store	50 GB	500 GB	1 TB	2 TB
Customer Management
Unlimited Contacts	Included	Included	Included	Included
Import Contacts	Included	Included	Included	Included
Contact Custom Fields	Included	Included	Included	Included
Unlimited Contact Groups	Included	Included	Included	Included
Contact Group Custom Fields	Not included	Not included	Included	Included
Help Desk Automation
Smart Rule Automation	Included	Included	Included	Included
Canned Actions (Macros)	Included	Included	Included	Included
Ticket Templates	Included	Included	Included	Included
Automatic Time Tracking	Included	Included	Included	Included
SLA management	Included	Included	Included	Included
SLA Breach Notification	Not included	Included	Included	Included
Round Robin Ticket Assignment	Not included	Included	Included	Included
Round Robin Ticket Assignment on Active Agents	Not included	Included	Included	Included
Load Balanced Ticket Assignment	Not included	Not included	Included	Included
Scheduled Tickets	Not included	Not included	Included	Included
Agent Scripting	Not included	Not included	Not included	Included
Support Center
Self-Service Knowledge Base	Included	Included	Included	Included
Internal Knowledge Base	Included	Included	Included	Included
Knowledge Base Notifications	Included	Included	Included	Included
Support Portal Builder	Included	Included	Included	Included
SEO optimization for Knowledge Base	Included	Included	Included	Included
Knowledge base Drafts	Included	Included	Included	Included
Automatic Sitemap Generation	Included	Included	Included	Included
Client Portal	Included	Included	Included	Included
Draft KB Articles	Included	Included	Included	Included
Export Knowledge Base	Included	Included	Included	Included
Multilingual Knowledge Base	Not included	Included	Included	Included
Code Editor for Support Center	Not included	Included	Included	Included
Multi-brand Help Desk with SSL Support^#	Not included	Included	Included	Included
Contact Group Specific Knowledge Base	Not included	Not included	Included	Included
Multi-Brand with Custom Domain	Not included	5 brands	15 brands	25 brands
Help Desk Reporting
Dashboard	Included	Included	Included	Included
Report Filters	Included	Included	Included	Included
Export Tickets to CSV or Excel	Included	Included	Included	Included
Ticket Inflow Report	Included	Included	Included	Included
Help Desk Performance Report	Included	Included	Included	Included
Agent Activity Report	Included	Included	Included	Included
Ticket Distribution Report	Included	Included	Included	Included
Time Spent Report	Included	Included	Included	Included
Contact Report	Included	Included	Included	Included
Canned Actions Report	Included	Included	Included	Included
Knowledge Base Analytics	Included	Included	Included	Included
Satisfaction Survey Report	Not included	Included	Included	Included
SLA Performance Report	Not included	Included	Included	Included
Smart Rule Metrics	Not included	Included	Included	Included
Custom Dashboard	Not included	Included	Included	Included
Custom Field Report	Not included	Not included	Included	Included
Contact Group Report	Not included	Not included	Included	Included
Scheduled Reports	Not included	Not included	Included	Included
Ticket Life Cycle Report	Not included	Not included	Included	Included
Asset Report	Not included	Not included	Included	Included
Help Desk Reporting History	Last 1 year	Last 3 years	Last 5 years	All Time
Security
SOC 2 Type II Compliance	Included	Included	Included	Included
Role-Based Security	Included	Included	Included	Included
Single Sign-on (Azure, Google, SAML, Okta & more)	Included	Included	Included	Included
Session-Based Security	Included	Included	Included	Included
Automatic Data Deletion/Redaction	Included	Included	Included	Included
Two Factor Authentication	Included	Included	Included	Included
Data Encryption - Rest and Transit	Included	Included	Included	Included
SSO Lockout Recovery	Included	Included	Included	Included
SSL Certificate Hosting (Custom Domain)	Not included	Included	Included	Included
Your Own Single Sign-on (JWT)	Not included	Included	Included	Included
Digitally Signed Emails (DKIM)	Not included	Included	Included	Included
Password Policy Management	Not included	Not included	Included	Included
IP-Based Restriction	Not included	Not included	Included	Included
Audit Logs	Basic	Basic	Basic	Advanced
Support
Self-Service Portal	Included	Included	Included	Included
HappyFox University	Included	Included	Included	Included
Migration Assistance — Free w/ annual plans	Included	Included	Included	Included
Customizable Support Widget	Included	Included	Included	Included
EU Data Center Hosting (optional)	Not included	Included	Included	Included
Uptime SLA	Not included	Not included	Included	Included
Customer Success Manager	Not included	Not included	Not included	Included
Phone Support (PST)	Not included	8AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)	24/7
Email Support (PST)	5AM-5PM (Mon-Fri)	24/5	24/7	24/7
Live Chat Support (PST)	5AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)
Third Party Integrations
Aircall	Not included	Included	Included	Included
Facebook	3 Pages	5 Pages	7 Pages	10 Pages
Instagram	Not included	1 account	2 accounts	3 accounts
JIRA	Not included	Included	Included	Included
Microsoft Teams	Not included	Included	Included	Included
Microsoft Teams Meeting	Not included	Included	Included	Included
Slack	Not included	Included	Included	Included
ADP	Not included	Not included	Included	Included
AppFollow	Not included	Not included	Included	Included
Asana	Not included	Not included	Included	Included
Asset Panda	Not included	Not included	Included	Included
Microsoft Entra ID - Contact Sync	Not included	Not included	Included	Included
Azure DevOps	Not included	Not included	Included	Included
Microsoft Entra ID SSO	Included	Included	Included	Included
Bamboo HR	Not included	Not included	Included	Included
Baremetrics	Included	Included	Included	Included
Basecamp	Not included	Not included	Included	Included
BeyondTrust	Not included	Not included	Included	Included
BigCommerce	Included	Included	Included	Included
Chargify	Included	Included	Included	Included
ChartMogul	Included	Included	Included	Included
ClassLink	Included	Included	Included	Included
Clearbit	Included	Included	Included	Included
ClickUp	Not included	Not included	Included	Included
Confluence	Not included	Not included	Included	Included
Custom SAML method	Included	Included	Included	Included
Darwinbox	Not included	Not included	Included	Included
Dayforce	Not included	Not included	Included	Included
Delighted	Included	Included	Included	Included
Dialpad	Not included	Included	Included	Included
Facebook Login	Included	Included	Included	Included
FreshBooks	Included	Included	Included	Included
FreshBooks Classic	Included	Included	Included	Included
FullContact	Included	Included	Included	Included
GitBook	Not included	Not included	Included	Included
Github	Included	Included	Included	Included
GitLab	Not included	Not included	Included	Included
Google Endpoint Management	Not included	Not included	Included	Included
Google Apps	Included	Included	Included	Included
Google Apps SSO	Included	Included	Included	Included
Google Login	Included	Included	Included	Included
Google Meet	Not included	Included	Included	Included
Google Workspace	Not included	Not included	Included	Included
GoTo Meeting	Not included	Included	Included	Included
HappyFox Assist AI	Included	Included	Included	Included
HappyFox Chat	Included	Included	Included	Included
HappyFox Chatbot	Included	Included	Included	Included
HappyFox Workflows	Included	Included	Included	Included
HappyFox Business Intelligence	Included	Included	Included	Included
HubSpot	Not included	Included	Included	Included
Harvest	Not included	Not included	Included	Included
Highrise	Included	Included	Included	Included
Insightly	Included	Included	Included	Included
Integromat	Included	Included	Included	Included
Jamf Pro	Not included	Not included	Not included	Included
JustCall	Not included	Included	Included	Included
Keap (fka Infusionsoft)	Included	Included	Included	Included
Klaviyo	Included	Included	Included	Included
Lansweeper	Not included	Not included	Included	Included
Linear	Not included	Not included	Included	Included
LogMeIn Rescue	Included	Included	Included	Included
Magento	Included	Included	Included	Included
Magento 2	Included	Included	Included	Included
MailChimp	Included	Included	Included	Included
MeisterTask	Not included	Not included	Included	Included
Microsoft Dynamics CRM (Online and On-Premise)	Not included	Included	Included	Included
Microsoft Intune	Not included	Not included	Included	Included
Mixpanel	Included	Included	Included	Included
Monday.com	Not included	Not included	Included	Included
Netsuite	Not included	Not included	Not included	Included
Nicereply	Included	Included	Included	Included
NinjaOne	Not included	Not included	Included	Included
Okta	Included	Included	Included	Included
OneLogin SSO	Included	Included	Included	Included
PagerDuty	Not included	Not included	Included	Included
Pipedrive CRM	Included	Included	Included	Included
RingCentral Phone	Not included	Included	Included	Included
Salesforce B2C Commerce	Not included	Not included	Included	Included
Salesforce CRM	Not included	Included	Included	Included
Send SMS	Not included	Included	Included	Included
Shopify	Included	Included	Included	Included
Shortcut	Not included	Not included	Included	Included
Smartsheet	Not included	Not included	Included	Included
SmartSignin	Included	Included	Included	Included
Splashtop	Not included	Included	Included	Included
Stripe	Not included	Included	Included	Included
SugarCRM	Included	Included	Included	Included
SurveyMonkey	Included	Included	Included	Included
TeamViewer	Not included	Included	Included	Included
Todoist	Not included	Not included	Included	Included
Trello	Not included	Not included	Included	Included
Twitter	2 Accounts	5 Accounts	7 Accounts	10 Accounts
Webex Meetings	Not included	Included	Included	Included
WhatsApp	Not included	Included	Included	Included
WooCommerce	Not included	Included	Included	Included
Workday	Not included	Not included	Included	Included
Wrike	Not included	Not included	Included	Included
X (Twitter) Login	Included	Included	Included	Included
X (Twitter) Integration	Not included	Included	Included	Included
Zapier	Included	Included	Included	Included
Zoho CRM	Included	Included	Included	Included
Zoom	Not included	Included	Included	Included

Inbuilt Integrations
Embeddable Widget	Included	Included	Included	Included
Webhooks	Included	Included	Included	Included
REST API (requests per minute)	100	200	400	800
Mobile
Asset Manager App	Not included	Not included	Included	Included
Help Desk Mobile App	Included	Included	Included	Included

* Planned
# Only with custom domain

Use flat pricing with unlimited agents and a yearly ticket allowance.

Paid Up-Front

Growth

Predictable flat pricing

Annual$1,999per month, billed annually2-Year$1,599per month, two-year plan

Unlimited agents
20,000 tickets / year
20 Custom Fields

Get a demo

Scale

For high-volume teams

Annual$3,999per month, billed annually2-Year$3,199per month, two-year plan

Unlimited agents
150,000 tickets / year
100 Custom Fields

Get a demo

Scale Plus

Ultimate

Maximum volume & AI

Contact salesPersonalized for your requirements

Unlimited agents
1,000,000 tickets / year
300 Custom Fields

Contact sales

Compare the essentials

Unlimited agents feature comparison
Feature	Growth	Scale	Scale Plus	Ultimate
General
Number of agents	Unlimited	Unlimited	Unlimited	Unlimited
Tickets per year	20,000	150,000	300,000	1,000,000
Ticket overage	$0.03 /ticket/mo	$0.02 /ticket/mo	$0.01 /ticket/mo	$0.01 /ticket/mo
Custom Fields	20	100	200	300
Quick Navigation	Included	Included	Included	Included
Ticket Management
Unlimited Mailboxes	Included	Included	Included	Included
Unlimited Categories	Included	Included	Included	Included
Customizable Statuses	Included	Included	Included	Included
Customizable Priorities	Included	Included	Included	Included
Ticket Custom Fields	Included	Included	Included	Included
Multilingual Agent Portal	Included	Included	Included	Included
Agent Collision	Included	Included	Included	Included
Work Schedules	Included	Included	Included	Included
Satisfaction Surveys	Included	Included	Included	Included
Custom Ticket Queues	Included	Included	Included	Included
Kanban view of tickets	Included	Included	Included	Included
Proactive Agent Collision	Included	Included	Included	Included
Task Management	Included	Included	Included	Included
Asset Management	Included	Included	Included	Included
Unlimited Assets	Included	Included	Included	Included
Ticket Tagging	Included	Included	Included	Included
Email Notifications	Included	Included	Included	Included
Bulk Editing	Included	Included	Included	Included
SLA Live Timer	Included	Included	Included	Included
Custom Roles and Permissions	Included	Included	Included	Included
Custom Domain Mapping	Included	Included	Included	Included
Merge Tickets	Included	Included	Included	Included
External Ticket Sharing	Included	Included	Included	Included
Asset Based Ticketing	Included	Included	Included	Included
Task Hub	Included	Included	Included	Included
Category Wise Statuses	Not included	Included	Included	Included
Attachment Store	1 TB	2 TB	2 TB	5 TB
Customer Management
Unlimited Contacts	Included	Included	Included	Included
Import Contacts	Included	Included	Included	Included
Contact Custom Fields	Included	Included	Included	Included
Unlimited Contact Groups	Included	Included	Included	Included
Contact Group Custom Fields	Included	Included	Included	Included
Help Desk Automation
Smart Rule Automation	Included	Included	Included	Included
Canned Actions (Macros)	Included	Included	Included	Included
Ticket Templates	Included	Included	Included	Included
Automatic Time Tracking	Included	Included	Included	Included
SLA management	Included	Included	Included	Included
SLA Breach Notification	Included	Included	Included	Included
Round Robin Ticket Assignment	Included	Included	Included	Included
Round Robin Ticket Assignment on Active Agents	Included	Included	Included	Included
Load Balanced Ticket Assignment	Included	Included	Included	Included
Scheduled Tickets	Included	Included	Included	Included
Agent Scripting	Not included	Not included	Included	Included
Support Center
Self-Service Knowledge Base	Included	Included	Included	Included
Internal Knowledge Base	Included	Included	Included	Included
Knowledge Base Notifications	Included	Included	Included	Included
Support Portal Builder	Included	Included	Included	Included
Multilingual Knowledge Base	Included	Included	Included	Included
Code Editor for Support Center	Included	Included	Included	Included
Multi-brand Help Desk with SSL Support^#	Included	Included	Included	Included
SEO optimization for Knowledge Base	Included	Included	Included	Included
Knowledge base Drafts	Included	Included	Included	Included
Automatic Sitemap Generation	Included	Included	Included	Included
Client Portal	Included	Included	Included	Included
Multi-Brand with Custom Domain	10 brands	10 brands	25 brands	50 brands
Contact Group Specific Knowledge Base	Included	Included	Included	Included
Draft KB Articles	Included	Included	Included	Included
Export Knowledge Base	Included	Included	Included	Included
Help Desk Reporting
Dashboard	Included	Included	Included	Included
Report Filters	Included	Included	Included	Included
Export Tickets to CSV or Excel	Included	Included	Included	Included
Smart Rule Metrics	Included	Included	Included	Included
Custom Dashboard	Included	Included	Included	Included
Ticket Inflow Report	Included	Included	Included	Included
Help Desk Performance Report	Included	Included	Included	Included
Agent Activity Report	Included	Included	Included	Included
Ticket Distribution Report	Included	Included	Included	Included
Time Spent Report	Included	Included	Included	Included
Contact Report	Included	Included	Included	Included
Canned Actions Report	Included	Included	Included	Included
Satisfaction Survey Report	Included	Included	Included	Included
SLA Performance Report	Included	Included	Included	Included
Custom Field Report	Included	Included	Included	Included
Contact Group Report	Included	Included	Included	Included
Scheduled Reports	Included	Included	Included	Included
Ticket Life Cycle Report	Included	Included	Included	Included
Asset Report	Included	Included	Included	Included
Knowledge Base Analytics	Included	Included	Included	Included
Reporting History	All Time	All Time	All Time	All Time
Security
SOC 2 Type II Compliance	Included	Included	Included	Included
Role-Based Security	Included	Included	Included	Included
SSL Certificate Hosting (Custom Domain)	Included	Included	Included	Included
Single Sign-on (Azure, Google, SAML, Okta & more)	Included	Included	Included	Included
Two Factor Authentication	Included	Included	Included	Included
Your Own Single Sign-on (JWT)	Included	Included	Included	Included
Digitally Signed Emails (DKIM)	Included	Included	Included	Included
Password Policy Management	Included	Included	Included	Included
Session-Based Security	Included	Included	Included	Included
Automatic Data Deletion/Redaction	Included	Included	Included	Included
IP-Based Restriction	Included	Included	Included	Included
Data Encryption - Rest and Transit	Included	Included	Included	Included
SSO Lockout Recovery	Included	Included	Included	Included
Audit Logs	Basic	Advanced	Advanced	Advanced
Support
Self-Service Portal	Included	Included	Included	Included
HappyFox University	Included	Included	Included	Included
Migration Assistance — Free w/ annual plans	Included	Included	Included	Included
Customizable Support Widget	Included	Included	Included	Included
EU Data Center Hosting (optional)	Included	Included	Included	Included
Uptime SLA	Included	Included	Included	Included
Customer Success Manager	Not included	Included	Included	Included
Phone Support (PST)	8AM-5PM (Mon-Fri)	8AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)	24/7
Email Support (PST)	24/7	24/7	24/7	24/7
Live Chat Support (PST)	5AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)
Third Party Integrations
Aircall	Included	Included	Included	Included
Facebook	7 Pages	7 Pages	10 Pages	15 Pages
Instagram	5 accounts	5 accounts	5 accounts	5 accounts
JIRA	Included	Included	Included	Included
Microsoft Teams	Included	Included	Included	Included
Microsoft Teams Meeting	Included	Included	Included	Included
Slack	Included	Included	Included	Included
ADP	Included	Included	Included	Included
AppFollow	Included	Included	Included	Included
Asana	Included	Included	Included	Included
Asset Panda	Included	Included	Included	Included
Microsoft Entra ID - Contact Sync	Included	Included	Included	Included
Azure DevOps	Included	Included	Included	Included
Microsoft Entra ID SSO	Included	Included	Included	Included
Bamboo HR	Included	Included	Included	Included
Baremetrics	Included	Included	Included	Included
Basecamp	Included	Included	Included	Included
BeyondTrust	Included	Included	Included	Included
BigCommerce	Included	Included	Included	Included
Chargify	Included	Included	Included	Included
ChartMogul	Included	Included	Included	Included
ClassLink	Included	Included	Included	Included
Clearbit	Included	Included	Included	Included
ClickUp	Included	Included	Included	Included
Confluence	Included	Included	Included	Included
Custom SAML method	Included	Included	Included	Included
Darwinbox	Included	Included	Included	Included
Dayforce	Included	Included	Included	Included
Delighted	Included	Included	Included	Included
Dialpad	Included	Included	Included	Included
Facebook Login	Included	Included	Included	Included
FreshBooks	Included	Included	Included	Included
FreshBooks Classic	Included	Included	Included	Included
FullContact	Included	Included	Included	Included
GitBook	Included	Included	Included	Included
Github	Included	Included	Included	Included
GitLab	Included	Included	Included	Included
Google Endpoint Management	Included	Included	Included	Included
Google Apps	Included	Included	Included	Included
Google Apps SSO	Included	Included	Included	Included
Google Login	Included	Included	Included	Included
Google Meet	Included	Included	Included	Included
Google Workspace	Included	Included	Included	Included
GoTo Meeting	Included	Included	Included	Included
HappyFox Assist AI	Included	Included	Included	Included
HappyFox Chat	Included	Included	Included	Included
HappyFox Chatbot	Included	Included	Included	Included
HappyFox Workflows	Included	Included	Included	Included
HappyFox Business Intelligence	Included	Included	Included	Included
HubSpot	Included	Included	Included	Included
Harvest	Included	Included	Included	Included
Highrise	Included	Included	Included	Included
Insightly	Included	Included	Included	Included
Integromat	Included	Included	Included	Included
Jamf Pro	Not included	Not included	Included	Included
JustCall	Included	Included	Included	Included
Keap (fka Infusionsoft)	Included	Included	Included	Included
Klaviyo	Included	Included	Included	Included
Lansweeper	Included	Included	Included	Included
Linear	Included	Included	Included	Included
LogMeIn Rescue	Included	Included	Included	Included
Magento	Included	Included	Included	Included
Magento 2	Included	Included	Included	Included
MailChimp	Included	Included	Included	Included
MeisterTask	Included	Included	Included	Included
Microsoft Dynamics CRM (Online and On-Premise)	Included	Included	Included	Included
Microsoft Intune	Included	Included	Included	Included
Mixpanel	Included	Included	Included	Included
Monday.com	Included	Included	Included	Included
Netsuite	Not included	Included	Included	Included
Nicereply	Included	Included	Included	Included
NinjaOne	Included	Included	Included	Included
Okta	Included	Included	Included	Included
OneLogin SSO	Included	Included	Included	Included
PagerDuty	Included	Included	Included	Included
Pipedrive CRM	Included	Included	Included	Included
RingCentral Phone	Included	Included	Included	Included
Salesforce B2C Commerce	Included	Included	Included	Included
Salesforce CRM	Included	Included	Included	Included
Send SMS	Included	Included	Included	Included
Shopify	Included	Included	Included	Included
Shortcut	Included	Included	Included	Included
Smartsheet	Included	Included	Included	Included
SmartSignin	Included	Included	Included	Included
Splashtop	Included	Included	Included	Included
Stripe	Not included	Included	Included	Included
SugarCRM	Included	Included	Included	Included
SurveyMonkey	Included	Included	Included	Included
TeamViewer	Included	Included	Included	Included
Todoist	Included	Included	Included	Included
Trello	Included	Included	Included	Included
Twitter	7 Accounts	7 Accounts	7 Accounts	10 Accounts
Webex Meetings	Included	Included	Included	Included
WhatsApp	Included	Included	Included	Included
WooCommerce	Included	Included	Included	Included
Workday	Included	Included	Included	Included
Wrike	Included	Included	Included	Included
X (Twitter) Login	Included	Included	Included	Included
X (Twitter) Integration	Included	Included	Included	Included
Zapier	Included	Included	Included	Included
Zoho CRM	Included	Included	Included	Included
Zoom	Included	Included	Included	Included

Inbuilt Integrations
Embeddable Widget	Included	Included	Included	Included
Webhooks	Included	Included	Included	Included
REST API (requests per minute)	400	400	800	800
Mobile
Asset Manager App	Included	Included	Included	Included
Help Desk Mobile App	Included	Included	Included	Included

* Planned
# Only with custom domain

Pricing questions

Do you charge for migration from another help desk?

No. White-glove migration is included with any annual HappyFox Help Desk subscription. There are no additional HappyFox migration service or migration-tool fees, no per-record migration charges, and no minimum agent count. The service includes mapping, workflow setup, testing, validation, cutover, training, and 30 days of migration stabilization.

How does per-agent pricing work?

You pay for each support agent actively managing tickets. Choose monthly, annual, or two-year billing. Basic supports up to five agents; higher agent-based plans have no agent-count cap, but each agent is still billed. Flat-price unlimited-agent plans are a separate pricing model with yearly ticket allowances.

When should I choose unlimited-agent plans?

Unlimited-agent plans charge a flat annual fee with a yearly ticket allowance instead of charging per agent. For teams above roughly 20–25 agents, or with very high ticket volumes, this is usually more economical.

Are Web Messaging, AI, Workflows, and BI included?

These are separate products with their own pricing, so you pay only for what you use. They install natively into Help Desk and can also be evaluated together through the AI Contact Center Suite; contact sales to bundle the right products.

Is there a free trial?

Yes. A 14-day free trial of HappyFox Help Desk is available. Use the demo form to request it.

Do you offer nonprofit or education discounts?

Yes. Qualifying nonprofit and educational organizations are eligible for a discount on every plan. Contact HappyFox to verify eligibility.

Help Desk Pricing

Agent-based plans

Basic

Team

Pro

Enterprise Pro

Compare the essentials

Unlimited agents plans

Growth

Scale

Scale Plus

Ultimate

Compare the essentials

Pricing questions