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Growth

$ -- / month
% % Savings Saving compared to monthly pricing
  • Unlimited Agents
  • 20,000 Tickets / year
  • 20 Custom Fields

Scale

$ -- / month
% % Savings Saving compared to monthly pricing
  • Unlimited Agents
  • 150,000 Tickets / year
  • 100 Custom Fields

Scale Plus

$ -- / month
% % Savings Saving compared to monthly pricing
  • Unlimited Agents
  • 300,000 Tickets / year
  • 200 Custom Fields

Ultimate

  • Unlimited Agents
  • 1,000,000 Tickets / year
  • 300 Custom Fields

All plans come with SSL security, unlimited agents, smart rules, knowledge base, multilingual support, rich text formatting in tickets and iOS & Android apps.

Compare Help Desk Plans

 

Growth $1,499/mo

Scale $1,999/mo

Scale Plus $2,499/mo

Ultimate $4,999/mo

Unlimited
Unlimited
Unlimited
Unlimited
20,000
150,000
300,000
1,000,000
$0.03 /ticket/mo
$0.02 /ticket/mo
$0.01 /ticket/mo
$0.01 /ticket/mo
20
100
200
300

Ticket Management

1 TB
2 TB
2 TB
5 TB

Customer Management

Help Desk Automation

Support Center

10 brands
10 brands
25 brands
50 brands

Reporting

All Time
All Time
All Time
All Time

Security

Basic
Advanced
Advanced
Advanced

Support

24/7
24/7
24/7
24/7
5AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
8AM-5PM (Mon-Fri)
8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7

Third Party Integrations

Inbuilt Integrations

Mobile

* Planned
# Only with custom domain

Frequently Asked Questions

What do you mean by unlimited agents? icon

For all the 'Unlimited Agents' plans, you can add any number of staff in your corporate domain. For example, if happyfox.com is your email domain, anyone with that email address can be invited as an agent.

What are custom fields and how does the limit work? icon

Custom fields are additional custom properties that you can add to a ticket, contact or contact group. Unlimited Agents plans have custom field limits. Ticket fields, contact fields, and contact-group fields collectively make up for the total custom fields used on your account.

What happens once we reach the total ticket limit? icon

You will be billed for every 5,000 additional tickets depending on your plan. The total ticket limit only applies to 'Unlimited Agents' plans.

Can I delete tickets to limit the total ticket count? icon

Yes, you can delete tickets to stay below the total ticket count. However, please note that deleted tickets cannot be restored. Consider upgrading to a higher plan if you need to retain all ticket history.

Can I pay month-on-month for 'Unlimited Agents' plans? icon

No. Unfortunately, we don't have a month-on-month option for 'Unlimited Agents' plans.

What are the available billing cycles? icon

For unlimited agent plans, we offer annual and 2-year savings plan (paid upfront) options.

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