Starter

  • Unlimited Agents
  • 10,000 Tickets / Year
  • 10 Custom Fields

Growth

  • Unlimited Agents
  • 20,000 Tickets / Year
  • 20 Custom Fields

Most popular

Scale

  • Unlimited Agents
  • 100,000 Tickets / Year
  • 100 Custom Fields

Scale Plus

  • Unlimited Agents
  • 250,000 Tickets / Year
  • 200 Custom Fields

All plans come with SSL security, unlimited agents, smart rules, knowledge base, multilingual support, rich text formatting in tickets and iOS & Android apps.

HelpDesk

Compare Plans

 

Starter $1,499/mo

Growth $1,999/mo

Scale $2,499/mo

Scale Plus $4,999/mo

Unlimited
Unlimited
Unlimited
Unlimited
10,000
20,000
100,000
250,000
$0.04/ticket
$0.03/ticket
$0.02/ticket
$0.01/ticket
10
20
100
200

TICKET MANAGEMENT

1 TB
1 TB
2 TB
2 TB

Customer Management

Help Desk Automation

SUPPORT CENTER

10 brands
10 brands
10 brands
25 brands

REPORTING

All Time
All Time
All Time
All Time

SECURITY

Basic
Basic
Advanced
Advanced

SUPPORT

24/7
24/7
24/7
24/7
5AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7
24/7
8AM-5PM (Mon-Fri)
8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7

THIRD PARTY INTEGRATIONS

INBUILT INTEGRATIONS

MOBILE

* Planned
# Only with custom domain

Frequently Asked Questions

What do you mean by unlimited agents?

For all the 'Unlimited Agents' plans, you can add any number of staff in your corporate domain. For example, if happyfox.com is your email domain, anyone with that email address can be invited as an agent.

What are custom fields and how does the limit work?

Custom fields are additional custom properties that you can add to a ticket, contact or contact group. Unlimited Agents plans have custom field limits. Ticket fields, contact fields, and contact-group fields collectively make up for the total custom fields used on your account.

What happens once we reach the total ticket limit?

You will be billed for every 5,000 additional tickets depending on your plan. The total ticket limit only applies to 'Unlimited Agents' plans.

Can I delete tickets to limit the total ticket count?

Yes, you can delete tickets to stay below the total ticket count. However, please note that deleted tickets cannot be restored. Consider upgrading to a higher plan if you need to retain all ticket history.

Can I pay month-on-month for 'Unlimited Agents' plans?

No. Unfortunately, we don't have a month-on-month option for 'Unlimited Agents' plans.

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