Create response templates and reduce support effort
HappyFox help desk was built to make your customer support simple.
It includes Canned Actions feature to simplify repetitive responses.
What is a Canned Action?
A Canned Action is a pre-defined, stored response for commonly asked questions or commonly
received requests. A canned action can be a simple or elaborate reply, formatted to your needs or a stored action performed on ticket properties. Canned responses are category specific and are easy to
access from your ticket reply page.
What can you do with Canned actions?HappyFox Canned Actions settings allow you to pre-define a reply, format the font/color/style and store it, so it can be sent as a reply with the click of a button.
Configure a canned action for marking ticket status to ‘Solved’ once the response is sent. Therefore, you don’t have to worry about changing ticket status manually after you have sent your canned response.
Restrict staff access for Canned Actions to make sure only specific canned responses are available for certain staff.
Knowledge Base ReferencesYou can either store a simplified version of the article as a canned response or directly send the knowledge base article as a link for them to refer to it.
The learning curve for our support team was as easy as it could have been.