Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Canned Actions allow you to perform ticket actions like changing status, priority, adding tags etc., in addition to adding a templated response.
While adding a ticket reply, you can view all the Canned Actions available to you. Also, you can also search for specific Canned Actions and apply them.
Canned Actions support placeholders/merge-fields that are replaced in real-time. Add contextual details to refine your responses automatically.
We have several online stores with different policies, canned templates are essential for our use.
Canned Actions can be shared or personal. You can create Canned Actions that reflect your communication style or have generic responses shared with other agents.
Team specific Canned Actions can be created in HappyFox. These Canned Actions are available only to agents belonging to the team.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
