Canned Responses: Save time spent on answering commonly asked questions
Create response templates and reduce support effort
HappyFox help desk was built to make your customer support simple.
It includes the Canned Actions feature to simplify repetitive responses.
What is a Canned Action?
A Canned Action is a pre-defined, stored response for commonly asked questions or commonly received
requests. A canned action can be a simple or elaborate reply, formatted to your needs or a
stored action performed on ticket properties. Canned responses are category-specific and are easy to
access from your ticket reply page.
What can you do with Canned actions?
HappyFox Canned Actions settings allow you to pre-define a reply, format the font/color/style and
store it, so it can be sent as a reply with the click of a button.
Configure a canned action for marking ticket status to ‘Solved’ once the response is sent.
Therefore, you don’t have to worry about changing ticket status manually after you have sent your
Restrict staff access for Canned Actions to make sure only specific canned responses are available
for certain staff.
Knowledge Base References
You can either store a simplified version of the article as a canned response or directly send the
knowledge base article as a link for them to refer to it.
So, go ahead and create your Canned Responses and enjoy the benefits.
Save support cost and time
Improve resolution time
Reduce chances of error
Increase support efficiency
The learning curve for our support team was as easy as it could have been.