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Stop Duplicate Replies. Keep Your Team in Sync.

When multiple agents work on the same ticket, things get messy fast. Agent Collision Detection gives your team real-time visibility and automatic warnings - so customers never receive conflicting responses.
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Are Duplicate Replies Confusing Your Customers?

When multiple agents respond to the same ticket without knowing what the other is doing, customers get conflicting answers and your team looks disorganized. These collisions waste time, create confusion, and damage trust. HappyFox Agent Collision Detection prevents this by keeping everyone on the same page in real time.

Agent Collision Detection: Real-Time Team Coordination

HappyFox provides two powerful ways to prevent agent collisions - reactive warnings that catch conflicts before they happen, and proactive visibility that shows exactly who's working on each ticket.

100%

Collision Prevention

Automatic warnings stop duplicate replies before they're sent

Real-Time

Agent Visibility

See who's viewing and typing on any ticket instantly

Pro+

Plan Availability

Available on Pro and above plans

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Keep Your Team Focused, No More Duplicate Efforts

Reactive Agent Collision Detection

Automatic Warning Before Conflicts Happen

When you're composing a reply and another agent has already added an update, HappyFox catches it. Instead of sending a duplicate response, you'll see a warning message, giving you the chance to review the other agent's reply.

Reactive Agent

Proactive Agent Collision Detection

Real-Time Visibility Into Who's Working on What

See exactly which agents are viewing or typing on the same ticket—in real time. The moment a colleague starts composing a reply, you'll know.

Proactive Agent

Private Note vs. Reply Distinction

Know Exactly What Your Team Is Doing

Agent Collision Detection clearly shows whether a teammate is typing a reply to the customer or adding a private note for internal use. This level of detail helps your team coordinate seamlessly without stepping on each other's toes.

P Note - Reply

Explore Other Features of HappyFox

Canned Actions for Quick Responses
Canned Actions
Perform ticket actions like changing status, priority, adding tags etc., in addition to adding a templated response.
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Advanced Reporting & Business Intelligence – Reports & Analytics
Help Desk Reports
Access comprehensive analytics dashboards with real-time metrics on ticket volume, agent performance, and customer satisfaction trends.
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Quick CSAT Summary_ Know How Customers Feel
Satisfaction Survey
Collect customer feedback automatically at different ticket stages with customizable survey templates and multi-choice rating scales
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View All Features

Frequently Asked Questions

What is Agent Collision Detection in HappyFox?
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Agent Collision Detection prevents multiple agents from sending duplicate or conflicting replies to the same ticket. It works in two ways: reactive warnings that alert you when another agent has already replied while you were composing, and proactive real-time visibility showing who's currently viewing or typing on a ticket.
What's the difference between reactive and proactive collision detection?
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Reactive collision detection alerts you after another agent has already responded to a ticket while you were composing your reply. Proactive collision detection shows you in real-time who is currently viewing or typing on a ticket, allowing you to coordinate before any collision happens.
Can I see if an agent is typing a reply or a private note?
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Yes. HappyFox Agent Collision Detection distinguishes between agents typing a customer reply versus a private note. This level of detail helps your team understand exactly what colleagues are working on and coordinate more effectively.
Which HappyFox plans include Agent Collision Detection?
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Agent Collision Detection is available on Pro and above plans. Contact our sales team to learn more about plan options and pricing.
Does this work for all ticket channels?
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Yes, Agent Collision Detection works across all tickets in your HappyFox Help Desk, regardless of the channel they came from—email, chat, phone, or social media.

Ready to Eliminate Duplicate Replies?

See how Agent Collision Detection keeps your team coordinated and your customers happy.

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