Canned Actions allow you to perform ticket actions like changing status, priority, adding tags etc., in addition to adding a templated response.
While adding a ticket reply, you can view all the Canned Actions available to you. Also, you can also search for specific Canned Actions and apply them.
Canned Actions support placeholders/merge-fields that are replaced in real-time. Add contextual details to refine your responses automatically.
We have several online stores with different policies, canned templates are essential for our use.
Canned Actions can be shared or personal. You can create Canned Actions that reflect your communication style or have generic responses shared with other agents.
Team specific Canned Actions can be created in HappyFox. These Canned Actions are available only to agents belonging to the team.
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