HappyFox Canned Actions - Improve Productivity and Customer Service

Combine frequent responses and actions together using Canned Actions and apply them easily.

HappyFox home screen

Save time spent

replying to common queries.

  • Actions and responses unified
  • Quick application
  • Smart Assignment
  • Actions & Responses Unified

    Canned Actions allow you to perform ticket actions like changing status, priority, adding tags etc., in addition to adding a templated response.

  • Quick Application

    While adding a ticket reply, you can view all the Canned Actions available to you. Also, you can also search for specific Canned Actions and apply them.

  • Context Aware

    Canned Actions support placeholders/merge-fields that are replaced in real-time. Add contextual details to refine your responses automatically.

We have several online stores with different policies, canned templates are essential for our use.

James Chavez
Customer Service Manager, Sheikh Shoes

Group related

canned responses

  • Personalized Responses

    Canned Actions can be shared or personal. You can create Canned Actions that reflect your communication style or have generic responses shared with other agents.

  • Categorized Canned Actions

    Team specific Canned Actions can be created in HappyFox. These Canned Actions are available only to agents belonging to the team.

  • Personalised responses
  • Categorized canned actions
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