Trusted by Industry-Leading Companies
The problem
“Too many alerts? Important updates slipping through?”
HappyFox gives you granular control over every email notification—so your team stays focused and your customers stay informed.
What email notifications make possible.
- Complete Control
- 100%
- Notification Triggers
- 15+
- Notification Levels
- 3
Control over who gets notified and when
Customizable notification triggers for every scenario
Ticket, Agent, and Contact notification levels
Ticket Creation Alerts
Notify agents instantly when new tickets arrive. Toggle notifications on or off based on your team's workflow preferences.
Reply & Update Notifications
Keep agents informed when contacts reply or tickets are updated. Ensure no customer message goes unnoticed.
Assignment Notifications
Alert agents when tickets are assigned to them or moved between team members. Stay on top of workload changes.
Due Date Reminders
Send automatic reminders before tickets hit their due dates. Help your team stay ahead of deadlines.
Agent-Level Customization
Let each agent personalize their notification preferences. Reduce noise while keeping critical alerts flowing.
Contact Ticket Confirmations
Automatically confirm ticket creation to contacts. Keep customers informed from the moment they reach out.
Status Update Alerts
Notify contacts when their ticket status changes. Build trust with transparent communication at every step.
Custom Email Templates
Personalize notification emails with your branding and messaging. Create consistent, professional communications.
Frequently asked questions.
How customizable are the notification templates?
You can customize notification templates for different types of updates, add your branding, and include relevant ticket information in every alert.
Can we set different notification rules for different teams?
Absolutely. You can customize which team members receive specific types of notifications based on their roles, categories they handle, and tickets they're assigned to.
Do notifications work with our existing email system?
Yes, HappyFox integrates seamlessly with all major email providers and can be configured to work with your custom email servers.
How do notifications help with SLA management?
The system automatically sends alerts when SLAs are breached, helping your team prioritize time-sensitive issues and maintain service commitments.
Can agents respond to tickets directly from their email?
Yes! Our two-way email integration allows agents to reply to tickets from their email client, and all responses are automatically captured in the ticket thread.