Integrate Instagram with HappyFox Help Desk
What This Means For Your Teams
Social Media Managers
Transitioning from engagement to support without platform switching.
E-commerce Businesses
Responding to product questions directly in the shopping experience handling macOS and iOS tickets.
Customer Support Teams
Handling instagram inquiries through familiar help desk workflows.
Marketing Departments
Capturing and addressing product feedback from promotional posts.
Comprehensive Message Management
- Converts both DMs and comments to tickets
- Sends agent responses directly to Instagram
- Prioritizes public and private interactions
Automated Synchronization
- Maintains two-way data flow in real-time
- Updates tickets when Instagram replies occur
- Redacts content when messages are unsent
- Ensures complete conversation history
Business Account Integration
- Connects directly to Instagram business accounts
- Creates tickets from all customer interactions
- Displays original Instagram content in tickets
- Enables responses without platform switching
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