Measure Customer Satisfaction and Improve your Service.

Measure and improve your support quality with automated satisfaction surveys, detailed feedback analysis, and actionable insights.

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Trusted by Leading Brands

Is Your Support Team Truly Meeting Customer Expectations?

Your team works hard, but without real feedback, it’s impossible to know how customers really feel. Manual surveys take time, and valuable insights often get missed. With HappyFox Customer Satisfaction Surveys, you can effortlessly capture feedback at key moments, understand what drives satisfaction, and act on it—without extra effort.

What is a Customer Satisfaction Survey in HappyFox?

A CSAT survey measures how satisfied customers are with their support experience. HappyFox CSAT surveys automatically collect feedback after key touchpoints, helping you track satisfaction trends, identify improvement areas, and enhance customer retention.

Capture Every Voice

Trigger CSAT surveys automatically after resolutions or replies, or send them manually when needed. Collect feedback at the right moments.

Customize to Your Needs

Use branded templates tailored to departments. Personalize messages and survey questions for more contextual feedback.

Build Customer Trust

Act on feedback quickly, resolve negative experiences, and show customers you care, and their voice truly matters.

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Capture and Act on the Voice of Your Customers

Boost Customer Loyalty

Turn every customer interaction into an opportunity for improvement. Automatically gather feedback at desired touchpoints, understand what drives satisfaction, and build stronger customer relationships.

Empower Your Support Heroes

Help agents excel with real-time satisfaction insights. Track performance, celebrate wins, and identify coaching opportunities that lift your entire team's game.

Automate with Smart Rules

Create intelligent triggers that send the right survey at the perfect moment. Set up custom conditions based on ticket type, customer segment, or resolution time to capture targeted feedback when it matters most.

Spot Trends, Prevent Issues

Catch satisfaction dips before they become problems. Monitor trends across teams, categories, and time periods to make proactive improvements that keep customers happy.

Take Action with Filtered Views

Transform feedback into immediate improvements by filtering ticket queues based on satisfaction scores. Quickly identify and address low-scoring interactions, spot patterns in customer feedback, and turn insights into tactical service enhancements.

Integrate with External Survey Tools

Enhance your feedback collection by connecting HappyFox with leading survey platforms like SurveyMonkey, Nicereply, and Delighted. Access pre-built templates, advanced survey logic, and specialized reporting—without disrupting your existing workflows.