Self-Service Portal That Customers Actually Use
Customers Want Self-Service—Are You Delivering?
Most customers look for answers before reaching out. Without a strong self-service portal, they face friction—and your support team gets overwhelmed with repetitive queries. HappyFox makes self-service the first, best option for your customers, not the last resort.
What is HappyFox Self-Service Portal?
A comprehensive self-service platform that organizes your knowledge base and streamlines ticket management. Customers get a secure portal where they can search for answers, create detailed tickets with proper context, and track their entire support history—all in one place.
40%
Ticket Deflection
Resolve queries before they become tickets
15%
Boost in Resolution Time
Resolve tickets faster with better context
40%
Support Cost Savings
Scale support without adding headcount
Build Support Your Way & Empower Customers with Smarter Self-Service
Seamlessly Branded Portals
Make the portal truly yours with custom colors, logos, layouts, and CSS. Create pixel-perfect experiences that match your website design and strengthen brand trust.
AI-Powered Answers
Bring HappyFox AI to your Contact Portal for instant, direct answers—no more reading through knowledge articles. Deliver precise solutions that match customer queries.
Smart Organization
Structure your knowledge articles based on product line, issue type and categories for easy search. Help customers find exactly what they need based on their product or service.
Multi-Brand Management
Run separate portals for different brands or product lines from one central dashboard. Maintain unique branding and content for each customer segment.
Contextual Ticket Creation
When customers submit tickets through the portal, they provide all the right details from the start. Your team gets properly categorized tickets with complete context—ready to be resolved.
Complete Support Visibility
Customers can track their tickets in real-time, view their entire support history, and access related solutions all in one place. They stay informed without needing to contact your team.
Explore Other Features of HappyFox
FAQs
Ready to Slash your Ticket Volume?
Join companies that have successfully reduced their support volume through intelligent self-service with HappyFox.
Use Cases
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