Turn Every Customer Call Into a Ticket. No Conversation Goes Unheard.

Connect voice support with your ticketing system—track, record, and resolve customer calls seamlessly, without switching platforms.
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Missed Calls. Lost Opportunities. Disconnected Conversations.

Customers often prefer voice support for complex issues, but without an integrated system, calls get missed, follow-ups fall through, and agents lack context. Switching between platforms wastes time, and manual call logging creates confusion. HappyFox Voice Support solves these challenges by converting every call into an actionable ticket.

What is HappyFox Voice Support?

HappyFox Voice Support integrates leading call center platforms - Dialpad, Aircall, and RingCentral directly into your ticketing system. This allows agents to manage voice conversations like any other ticket - track, record, and resolve calls without leaving HappyFox.

100%

Call-to-Ticket Conversion

Every inbound, outbound, and missed call becomes a ticket for seamless tracking and follow-up.

30%

Faster Call Resolutions

Agents have instant access to customer history, ensuring faster, more informed conversations.

Zero

Missed Follow-Ups

Missed calls and voicemails automatically become tickets, ensuring every inquiry gets addressed.

Connect. Track. Resolve. All From One Dashboard.

Dialpad Integration: Smarter Conversations, Every Time

Make and receive calls within HappyFox using the Dialpad dialer.Convert every call into a ticket with caller details, summaries, and recordings.Associate Dialpad numbers with HappyFox categories to route calls based on issue type or team.

Dialpad Integration_ Smarter Conversations, Every Time

Aircall Integration: Unified Help Desk & Call Center

Use the Aircall dialer within HappyFox for seamless voice interactions.Automatically log inbound, outbound, and missed calls as tickets.Associate an Aircall number with a HappyFox category to track an issue with the correct team.

Aircall Integration_ Unified Help Desk & Call Center

RingCentral Integration: Complete Call Management

Handle customer calls directly within HappyFox, without switching platforms.Automatically pull up caller history and past tickets for contextual support.Log missed calls and voicemails as tickets for timely follow-up.

RingCentral Integration_ Complete Call Management

Team-Based Call Categorization for Better Routing

Associate Dialpad, Aircall, and RingCentral numbers with specific categories.Sales, billing, or support? Ensure calls always reach the right team.

Voice support - team based

Automatic Call Recording for Accuracy & Training

Record all conversations and attach them to tickets for future reference.Improve quality assurance and enhance agent training with real examples.

Voice support - call recording

FAQ's

How does HappyFox convert calls into tickets?
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HappyFox automatically logs every inbound, outbound, and missed call as a ticket, complete with caller details, recordings, and summaries.
Can agents make calls directly from HappyFox?
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Yes! With Dialpad, Aircall, and RingCentral integrations, agents can initiate and receive calls without leaving the ticketing system.
What happens if a call is missed outside business hours?
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Missed calls and voicemails are automatically converted into tickets, ensuring no follow-up gets overlooked.
Can I track call recordings for quality and training?
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Absolutely. All calls are recorded and attached to tickets, making them easy to access for review and training purposes.
How does call routing work within HappyFox?
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You can assign phone numbers to specific categories (like sales, support, or billing), ensuring every call reaches the right team.

Never Miss a Customer Call Again.

Turn voice conversations into actionable tickets. Track, record, and resolve calls without leaving HappyFox.

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