Knowledge Base Software. Build Help & FAQ pages

Promote Self-help. Build an online knowledge base that puts your customers in the driving seat.

self help desk support center

HappyFox provides you a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the mobile. Your customers can get help instantly.

Why settle for a ordinary help page that’s dependent on your ‘website guy’ for content updates, not searchable or not organized? In matter of minutes transform your static single page FAQ section into a well-done knowledge base.

Simple easy to manage customisable knowledge base management software
6 reasons why HappyFox Knowledge base wins over traditional FAQ
  1. Let users type their exact question than trying to look for it in a book full of questions. Imagine using Yahoo Directory instead Google Search.
  2. The first question on your FAQ was not really the top asked question, with new knowledge base that’s automatic. A big win for your customers.
  3. Auto-Suggest: Guide them as they help themselves

  1. Provide a more structured index
  2. Make it easy to share it over social media
  3. Let them tell you if the answer is actually useful!

From staff to help desk user and everything in-between

KB Illustration 1

Easy to manage role based knowledge base software

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Your content: Article and section

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Search and auto-suggest index

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Your customized colors and logo

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Customer experience of your Knowledge Base

Customer Self-help vs Internal Knowledge retention

Manage both external help pages and internal knowledge using a single knowledge base software.

External For customers, indexed by search engines and can be restricted to customers with a valid help desk login

Internal Strictly for internal documentation, accessible only to help desk staff members

External knowledge base software for commonly asked FAQ's by your customers
Internal knowledge base software for internal team knowledge management

A Comprehensive Knowledge Base SoftwareHappyFox lets you create articles and sections, embed images/videos in them and provides your customers and staff a really easy-to-use knowledge base CMS system.

create tickets and access knowledge base with help desk support portal
collect employee satisfaction survey using HappyFox feedback system

In-line search suggestionsWhen your customers or staff type into the search bar to search for information on the support center or while they type the subject for creating a new ticket, HappyFox automatically generates suggestions of related knowledge base articles and forum posts, so that you can directly refer to them and have your issue resolved easily.

This intuitive feature helps save time and reduces your ticket inflow, by proactively suggesting articles and forum posts in-line, right on the search bar itself.

manage and organize common support staff and customer questions on a centralized knowledge base

Knowledge management softwareOur Knowledge management software enables your customers find solutions for common issues by referring to the knowledge base articles and FAQ, without having to raise a ticket.

You can also create an internal knowledge base for your staff to access articles that facilitate quicker resolution of issues.

Use the search option to find relevant articles and view articles related to that topic, listed on the side. See top articles and most useful articles on the homepage for quick reference without having to search for them.

The learning curve for our support team was as easy as it could have been.

Matt Pendergraff,
PDG+Creative

PDG Creative

Knowledge Base On-the-goMake life even simpler for your customers and staff by letting them access the knowledge base from their mobiles.

The responsive HappyFox mobile interface allows your customers and staff to access all the knowledge base articles right from their mobile so that they can receive support on the go and also save the time taken to reach out to your agents.

Access support center and knowledge base on your mobile devices
customize your help desk support portal matching your companies branding.

Knowledge base CustomizationHave your company's own identity on the Support Center pages by customizing the header color to match your corporate theme. Include your own logo, add additional links and change colors of the support center page.

Pick a content layout for your Support Center home page that best suits your KB content structure.

Add relevant tags to your KB articles so that your customers and staff have to just search using the tag in the search bar to view all KB articles tagged under a specific topic.

Use the support center Announcement Banner to display all your crucial announcements

Add SEO friendly URLs to your knowledge base and increase visibility and the value of your KB.

Social Sharing and feedbackNow let your customers give you feedback on whether the knowledge base article was helpful to them.
In fact, if they like it a lot, they can now share the help on social media to all their friends and colleagues with just the click of a button.

Now share articles in your knowledge base across various social networks
Embed customer support widget on your website

Easily accessible knowledge baseAllow your customers to access your knowledge base using a simple widget on your website. Embed the support widget to your website, add a link to your knowledge base and give your customers the freedom to resolve issues on their own by looking into your knowledge base with minimal effort.


Global reach with the multilingual knowledge baseIf your customers are from various geographies and speak many languages, it is only fair that you provide self-service in the language of their choice. With HappyFox’s multilingual knowledge base, you can create articles in over 14 different languages. Give your customers and support agents the freedom to switch to any language with a simple toggle button.

Global reach with the multilingual knowledge base

Knowledge Base Software with Analytics

See your Knowledge base perform, learn from customers and keep improving

142

articles

5,800

views

6/10

marked it useful

Experience a live Knowledge Base

Other Help Desk features