Easy to manage role based knowledge base software
Your content: Article and section
Search and auto-suggest index
Your customized colors and logo
Customer experience of your Knowledge Base
Customer Self-help vs Internal Knowledge retention
Manage both external help pages and internal knowledge using a single knowledge base software.
External For customers, indexed by search engines and can be restricted to customers with a valid help desk login
Internal Strictly for internal documentation, accessible only to help desk staff members
A Comprehensive Knowledge Base SoftwareHappyFox lets you create articles and sections, embed images/videos in them and provides your customers and staff a really easy-to-use knowledge base CMS system.
In-line search suggestionsWhen your customers or staff type into the search bar to search for information on the support center or while they type the subject for creating a new ticket, HappyFox automatically generates suggestions of related knowledge base articles and forum posts, so that you can directly refer to them and have your issue resolved easily. This intuitive feature helps save time and reduces your ticket inflow, by proactively suggesting articles and forum posts in-line, right on the search bar itself.
Knowledge management softwareOur Knowledge management software enables your customers find solutions for common issues by referring to the knowledge base articles and FAQ, without having to raise a ticket. You can also create an internal knowledge base for your staff to access articles that facilitate quicker resolution of issues.
Use the search option to find relevant articles and view articles related to that topic, listed on the side. See top articles and most useful articles on the homepage for quick reference without having to search for them.
The learning curve for our support team was as easy as it could have been.
Knowledge Base On-the-goMake life even simpler for your customers and staff by letting them access the knowledge base from their mobiles.
The responsive HappyFox mobile interface allows your customers and staff to access all the knowledge base articles right from their mobile so that they can receive support on the go and also save the time taken to reach out to your agents.
Knowledge base CustomizationHave your company's own identity on the Support Center pages by customizing the header color to match your corporate theme. Include your own logo, add additional links and change colors of the support center page. Pick a content layout for your Support Center home page that best suits your KB content structure.
Add relevant tags to your KB articles so that your customers and staff have to just search using the tag in the search bar to view all KB articles tagged under a specific topic. Use the support center Announcement Banner to display all your crucial announcements Add SEO friendly URLs to your knowledge base and increase visibility and the value of your knowledge base.
Social Sharing and feedbackNow let your customers give you feedback on whether the knowledge base article was helpful to them.
In fact, if they like it a lot, they can now share the help on social media to all their friends and colleagues with just the click of a button.
Proactive Ticket Deflections See how your Knowledge base performs in real-time. Learn from consumer feedback to direct customer queries to the right answers. Integrate with popular SaaS solutions like Google Analytics to garner deeper insights.
Supplement Article Content with Attachments As a Content Manager, you might want to share some downloadable files along with your articles to provide detailed presentations or case studies. Drag & Drop files into KB articles for customers to download!
Powerful Rich Text Editor for Impeccable Content With a wide variety of formatting options, you can structure and optimize your article to keep your audience always engaged at all times. Insert inline images, embed videos, and manage your Support Center content with our simple to use editor.
Encourage Team Collaboration through “Drafts” Save Work-in-progress articles as drafts and deliberate on them with other agents in your help desk software.
Tag articles for quick access and categorization Group similar content with helpful article "Tags" to make them easily discoverable. Tag and categorize articles for quick searching and indexing.
Maintain Multi-branded Knowledge bases Need a separate knowledge base for each product or sub-division in your organization? You can add, customize, and maintain individual Knowledge bases for each of them and manage them from a single portal.
Enhance Search Engine Discoverability HappyFox Knowledge management software allows you to embed meta tags, meta descriptions, and titles to boost indexing capabilities in search engines like Google.
See why 10,000+ companies have chosen HappyFox