Forrester Report: See how HappyFox delivers 401% ROI

What's the economic impact when ticketing, automation, AI, self-service, and reporting work together seamlessly in an intuitive support platform? Forrester's Total Economic Impact™ study quantifies the value for support and IT teams.

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The Forrester Total Economic Impact™ of HappyFox Help Desk

Forrester Consulting conducted a Total Economic Impact™ (TEI) study on behalf of HappyFox to quantify the potential benefits of using Help Desk. Learn how investing in our purpose-built, all-in-one platform helped our customers drive:

$1.64 million in productivity gains from automatic ticket resolution

$1.5 million in cost savings through faster resolution times

$430,000 saved with accelerated agent onboarding

401% ROI over three years

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One powerful platform. Transformative business results*

401%

Return on investment over 3 years

$3.3M

Net present value

<6 Months

Payback period

$4.2M

Total benefits realized

*These results are based on a composite organization over three years.

Hear from HappyFox Customers

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HappyFox's system uptime is superb. Despite adding many users and increasing complexity, it remains robust and scalable. We also experienced a 3X improvement in the first response time.

Avinash Mugali

Head of Customer Excellence, Darwinbox

HappyFox has not just been a tool; it's been a game-changer for Sonny's BBQ. The efficiency and clarity it brought to our IT support and business intelligence processes have allowed us to significantly reduce ticket volumes while improving our operational insights.

Joshua Gravely

Information Technology Manager, Sonny's BBQ

Transitioning to HappyFox was transformative, streamlining our workflow and expediting response times for facilities-related repairs. With top-notch customer service, we enthusiastically recommend HappyFox for asset and service management optimization.

Justin Gere

Manager, IT Operations, Dartmouth University

We could craft our experiences around each of our departments so that the platform worked for them. Our ability to grow and change within our pricing tier was also something that was better than most of the other platforms out there.

William Hammond

Systems Analyst, North Country Healthcare

We really like how easy it is to have multiple brands and separate email categories with their own emails and email signatures. It has made us far more efficient and has eliminated duplicate work, missed emails, etc.

Michael Ihns

President, Improved Racing