Manual coordination
Facilities repairs depended on processes that were difficult to coordinate efficiently.
About
Founded in 1769: Dartmouth is an Ivy League research institution in Hanover, New Hampshire. 6,744 students: Facilities services support a close-knit academic community. 4,000+ staff: 943 academic and 3,266 administrative staff support the university community.
The challenge
Disconnected asset work
Repair and asset-management activity needed a more integrated service platform.
Limited accountability
Disorganization made ownership and progress harder to track.
Collaboration friction
Teams needed a clearer way to work together on facilities requests.
The implementation
Asset management
Facilities assets and related service work could be managed in one system.
Custom workflows
Processes were configured around the institution’s facilities operations.
Automated work orders
Work-order automation reduced the coordination required to move repairs forward.
Task management and reporting
Task controls and advanced reporting improved operational visibility.
Results and benefits.
Faster response
Facilities-related repairs moved through the workflow more quickly.
Reduced operating costs
Service and asset-management improvements substantially reduced operating costs.
Lower staff workload
More efficient workflows reduced the burden on facilities staff.
Transparent requests
Students, faculty, and staff could submit requests through the online portal and follow real-time status updates, improving satisfaction and engagement with facilities services.
Customer experience.
“Transitioning to HappyFox was transformative, streamlining our workflow and expediting response times for facilities-related repairs. With top-notch customer service, we enthusiastically recommend HappyFox for asset and service management optimization.”
Why HappyFox
- Powerful Service Management
- Configurability
- Easy to use
- User Friendly
More customer stories
HappyFox brought a level of sophistication to our IT support system that was previously unimaginable.
The implementation went smoothly and the customer service is FANTASTIC!!! HappyFox is very easy to use for our team and customizable for our needs.
We appreciate HappyFox's collaborative team and the platform's adaptability.