Keep Everyone in the Loop, Automatically!
Stop the Notification Noise
Too many alerts? Important updates slipping through? HappyFox gives you granular control over every email notification—so your team stays focused and your customers stay informed.
Notifications That Work for You
100%
Complete Control
Control over who gets notified and when
15+
Notification Triggers
Customizable notification triggers for every scenario
3
Notification Levels
Ticket, Agent, and Contact notification levels
Complete Notification Control
Ticket Creation Alerts
Notify agents instantly when new tickets arrive. Toggle notifications on or off based on your team's workflow preferences.
Reply & Update Notifications
Keep agents informed when contacts reply or tickets are updated. Ensure no customer message goes unnoticed.
Assignment Notifications
Alert agents when tickets are assigned to them or moved between team members. Stay on top of workload changes.
Due Date Reminders
Send automatic reminders before tickets hit their due dates. Help your team stay ahead of deadlines.
Agent-Level Customization
Let each agent personalize their notification preferences. Reduce noise while keeping critical alerts flowing.
Contact Ticket Confirmations
Automatically confirm ticket creation to contacts. Keep customers informed from the moment they reach out.
Status Update Alerts
Notify contacts when their ticket status changes. Build trust with transparent communication at every step.
Custom Email Templates
Personalize notification emails with your branding and messaging. Create consistent, professional communications.
Explore Other Features of HappyFox
Frequently Asked Questions
Ready to Streamline Your Notifications?
See how HappyFox email notifications can keep your team focused and your customers informed.
Use Cases
For Business Type
For Industries
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