Let the product do the work for you.

Automate routine tasks to reduce monotony and improve turnaround time using Smart Rules.

Smart Rules

A powerful automation suite

to boost productivity.

  • Workflow Automation
  • Timely Communication
  • Automated Maintenance
  • Workflow Automation

    Escalate unresponded or overdue tickets, tag tickets, set ticket properties and more using Smart Rules.

  • Timely Communication

    Automatically send templated responses to customers or third parties when your tickets satisfy pre-set conditions.

  • Automated Maintenance

    Close or archive tickets to trim your queue using time-based conditions.

Jabra Support uses automation rules to route and qualify tickets received, which allows our specialists to focus on what is vital in every interaction.

Martin Hartvigsen
Director, Global Technical Support at Jabra

Use Smart Rules to manage

internal and external workflows

  • Rule-based Assignment

    Leverage dynamic rule-based assignment to ensure the right ticket is assigned to the right agent.

  • External Integrations

    Communicate and integrate with external systems using conditional webhooks.

  • Rule-based Assignment
  • External Integrations
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Other Integrations