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Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
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Blog Learn tips, stories, and new techniques.
Escalate unresponded or overdue tickets, tag tickets, set ticket properties and more using Smart Rules.
Automatically send templated responses to customers or third parties when your tickets satisfy pre-set conditions.
Close or archive tickets to trim your queue using time-based conditions.
Jabra Support uses automation rules to route and qualify tickets received, which allows our specialists to focus on what is vital in every interaction.
Director, Global Technical Support at Jabra
Leverage dynamic rule-based assignment to ensure the right ticket is assigned to the right agent.
Communicate and integrate with external systems using conditional webhooks.
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