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Task Management Create and manage all the tasks involved in resolving a ticket.
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Escalate unresponded or overdue tickets, tag tickets, set ticket properties and more using Smart Rules.
Automatically send templated responses to customers or third parties when your tickets satisfy pre-set conditions.
Close or archive tickets to trim your queue using time-based conditions.
Jabra Support uses automation rules to route and qualify tickets received, which allows our specialists to focus on what is vital in every interaction.
Director, Global Technical Support at Jabra
Leverage dynamic rule-based assignment to ensure the right ticket is assigned to the right agent.
Communicate and integrate with external systems using conditional webhooks.
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