Escalate unresponded or overdue tickets, tag tickets, set ticket properties and more using Smart Rules.
Automatically send templated responses to customers or third parties when your tickets satisfy pre-set conditions.
Close or archive tickets to trim your queue using time-based conditions.
Jabra Support uses automation rules to route and qualify tickets received, which allows our specialists to focus on what is vital in every interaction.
Leverage dynamic rule-based assignment to ensure the right ticket is assigned to the right agent.
Communicate and integrate with external systems using conditional webhooks.
Talk to someone smart, quickly.