Social Customer Service with Facebook Integration for HappyFox

Using this Facebook support software, interact with customers and resolve issues on Facebook

Ever wondered if you could directly access a person's machine and provide support without having to move from your desk?

With Facebook on HappyFox, convert your facebook messages and wall posts to actionable tickets. Automatically!

With the Facebook integration on HappyFox you can

  • Let customers submit issues via facebook
  • Convert direct messages to tickets
  • Convert facebook posts to tickets
  • Respond directly to the Facebook customer messages via ticket
  • Have all ticket responses go as facebook messages to the customer
  • Responses for facebook posts will be added both as a conversation to the customer’s post and also threaded to the ticket

Want to know more?
Schedule a custom demo focused on your specific business needs.

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Why Facebook?

Your Facebook page is supported by your loyal customers. The easiest way to enable them to
reach out to you is to integrate a robust customer support system like HappyFox, with facebook.

Provide social media customer service with HappyFox Facebook integration
Integrate your HappyFox help desk with Facebook and provide social customer service

Give your support process the social edge

  • Enable customer support from your favorite social channel by making it easier for your customers to submit issues from facebook
  • Track and provide timely communication on this social help desk and also give your customers the personalized support experience

Imbibe the culture of social customer service today, with this Facebook integration for HappyFox