HappyFoxHelp Desk
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HappyFox Help Desk integration

Turn Facebook messages into HappyFox support tickets.

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How the Facebook Integration Works

  1. Install and authorize Facebook

    Use an administrator account to link the required Pages from HappyFox Apps.

  2. Set the default routing app

    Select HappyFox in the Page’s messaging settings so direct messages reach the integration.

  3. Configure page channels and categories

    Activate the required post and message options and select a non-email ticket category.

Customer app review captured as an open support ticket.

Customer message captured as a trackable support ticket.

Per-page settings independently enable posts and messages and route them to an existing non-email ticket category.

Built for Teams Using Facebook

Social Media Managers

monitoring Facebook interactions

Customer Support Teams

handling Facebook inquiries alongside other channels

Community Managers

tracking and managing customer engagement across posts

Support Supervisors

overseeing response times and team performance on social channels

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