Trusted by Industry-Leading Companies
The problem
“When you support multiple products or brands, things get messy fast. Separate helpdesk accounts mean scattered data, inconsistent support quality, and agents juggling between systems. Your customers deserve a tailored experience—but your team needs centralized control.”
HappyFox Multi-Brand Helpdesk gives you the best of both worlds. Create distinct support centers with unique branding for each product or customer segment, while managing everything from one unified portal. Your customers see what's relevant to them. Your team sees the full picture.
What multi brand makes possible.
- Unified Portal
- 1
- Brand Customization
- 100%
- Duplicate Effort
- Zero
Manage all brands from a single helpdesk account—no switching between systems
Unique support centers, knowledge bases, and email addresses for each brand
Centralized management means your team works smarter, not harder
Create Distinct Support Centers for Each Brand
Set up separate support centers targeting different customer segments or products. Each brand gets its own URL, name, and description—so customers always land in the right place.
Customize Knowledge Bases Per Brand
Build dedicated knowledge bases for each brand with relevant articles and resources. Customers see only what's relevant to them, reducing confusion and support tickets.
Unique Branding & Design for Every Product
Create unique content, design, and even custom favicons that reflect each brand's identity. Your support portal becomes a seamless extension of each product experience.
Dedicated Support Email Addresses
Configure unique support email addresses for each brand. Tickets automatically route to the right categories, keeping everything organized without manual sorting.
Associate Categories with Brands
Link specific ticket categories to each brand for automatic organization. When customers reach out, their tickets are instantly categorized and routed to the right team.
Frequently asked questions.
What is Multi-Brand Helpdesk?
Multi-Brand Helpdesk allows you to manage multiple support centers for different brands or products from a single HappyFox account. Each brand can have its own customized support center, knowledge base, and unique branding.
Which pricing plans include Multi-Brand Helpdesk?
This feature is available from the Fantastic plan and above. Visit the HappyFox pricing page for detailed limits on the number of brands you can create.
Can I merge existing HappyFox accounts into one multi-brand setup?
No, it's not possible to merge existing HappyFox accounts. You'll need to set up multi-branding within a single account from the start.
How do I set up a new brand?
Go to Manage >> Multi-brand, click the "+" button, provide a name, URL, and description for the brand, associate the relevant categories, and save. Your new brand will appear in the Brands section.
Can I customize the look and feel for each brand?
Yes! You can customize the support center design, knowledge base, favicon, and more for each brand using the Application Personalization Settings.
Can I set up SSL for my multi-brand support centers?
Yes, HappyFox supports SSL setup for multi-brand configurations to ensure secure connections for all your support centers.