Integrate Facebook with HappyFox Help Desk
Transform your Facebook presence into a powerful customer support channel by managing all social interactions directly through HappyFox. Convert Facebook messages and wall posts into actionable tickets automatically, enabling seamless social customer service without leaving your help desk.
What This Means For Your Teams
Social Media Managers
monitoring Facebook interactions
Customer Support Teams
handling Facebook inquiries alongside other channels
Community Managers
tracking and managing customer engagement across posts
Support Supervisors
overseeing response times and team performance on social channels
Ticket Creation
- Log customer issues via Facebook
- Convert messages to tickets
- Convert Facebook posts to tickets
Response Management
- Reply directly from tickets
- Send responses as Facebook messages
- Post responses as public Facebook comments
Post Handling
- Maintain conversation history in tickets
- Dual response synchronization
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