HappyFox Help Desk takes charge of all your customer service from end to end. You don’t have to download, install, or patch anything. Just focus on the actual work which is providing fast and accurate support.
Perform personalized trouble ticket management for tickets from multiple channels like email, social, chat & phone.
Eliminate SLA breaches
Measure and monitor your service level agreements to improve customer satisfaction and achieve high-performance standards.
Increased Customer Retention
Use bulk actions and send pre-composed responses with canned actions to cater to multiple customers at once, saving you time and effort.
Efficient Ticket Management
Employ trouble ticketing features like cloning, merging, relating, and forwarding tickets to create a smooth workflow.
Organized Ticket Dashboard
Organize and categorize your tickets based on priority, status, assignee, etc. to decrease resolution time and improve support quality.
HappyFox - Jira Integration
Link support requests with bug fixes by establishing seamless communication between your support and development teams with the HappyFox - Jira integration.
Customer ticket escalation
Use Smart Rules to automate repetitive tasks and escalate tickets based on predefined conditions for easier trouble ticketing.
Make Data-Driven Decisions
Validate your support operations and make better decisions by gathering and analyzing help desk and agent analytics.
API & Web-hooks
HappyFox help desk trouble ticket system comes with features like API and web-hooks for the flow of information between multiple web apps.
Knowledge base management
Deflect incoming tickets by giving customers access to information through a detailed knowledge base and FAQ system.
Remote Customer Support
Solve issues instantly and efficiently from a remote location with HappyFox’s LogMeIn Remote support integration.
Elevate Your Support Operations With
A Trouble Ticketing System
Decrease your ticket resolution time
Save time & effort with automation
Track tickets better & improve support process
Simple interface for higher productivity
Reduce clutter & get organized with queues
Implement a unified, organized, and easy-to-use trouble ticketing system with
HappyFox Help Desk.