Trouble Ticket Management

Focus on Resolving Incidents Without Disruptions

Retire your old open-source or home-grown ticketing software for a trouble ticket management software that can intuitively organize and resolve support tickets.

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Focus on Resolving Incidents Without Disruptions
Leverage HappyFox’s intuitive, cloud-based trouble ticket software that manages all aspects of your support needs.

Leverage HappyFox’s intuitive, cloud-based trouble ticket software that manages all aspects of your support needs.

HappyFox Help Desk takes charge of all your customer service from end to end. You don’t have to download, install, or patch anything. Just focus on the actual work which is providing fast and accurate support.

Omnichannel Ticketing

Perform personalized trouble ticket management for tickets from multiple channels like email, social, chat & phone.

Eliminate SLA breaches

Measure and monitor your service level agreements to improve customer satisfaction and achieve high-performance standards.

Increased Customer Retention

Use bulk actions and send pre-composed responses with canned actions to cater to multiple customers at once, saving you time and effort.

Efficient Ticket Management

Employ trouble ticketing features like cloning, merging, relating, and forwarding tickets to create a smooth workflow.

Organized Ticket Dashboard

Organize and categorize your tickets based on priority, status, assignee, etc. to decrease resolution time and improve support quality.

HappyFox - Jira Integration

Link support requests with bug fixes by establishing seamless communication between your support and development teams with the HappyFox - Jira integration.

Customer ticket escalation

Use Smart Rules to automate repetitive tasks and escalate tickets based on predefined conditions for easier trouble ticketing.

Make Data-Driven Decisions

Validate your support operations and make better decisions by gathering and analyzing help desk and agent analytics.

API & Web-hooks

HappyFox help desk trouble ticket system comes with features like API and web-hooks for the flow of information between multiple web apps.

Knowledge base management

Deflect incoming tickets by giving customers access to information through a detailed knowledge base and FAQ system.

Remote Customer Support

Solve issues instantly and efficiently from a remote location with HappyFox’s LogMeIn Remote support integration.

Trusted and loved by customers ❤️

Elevate Your Support Operations With
A Trouble Ticketing System

Decrease your ticket resolution time

Decrease your ticket resolution time

Save time & effort  with automation

Save time & effort with automation

Track tickets better & improve support process

Track tickets better & improve support process

Simple interface for higher productivity

Simple interface for higher productivity

Reduce clutter & get organized with queues

Reduce clutter & get organized with queues

Trouble Ticketing Software for
improved customer support

Implement a unified, organized, and easy-to-use trouble ticketing system with
HappyFox Help Desk.