Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Make Support easier to access for your Customer Customize the form to receive your customer’s email, a subject for his issue with a detailed description. Once submitted, a HappyFox ticket will get created automatically. The form is also category-specific so that your customer can pick whether it is a sales or a support related question, and the ticket will be created in the appropriate category.
Gather valuable feedback You can use this as a feedback form on your website. Use the header and description to post a question or request for feedback and have the customer submit her feedback with no hassles. The feedback will be logged under the appropriate category in your HappyFox help desk for your staff to look into.
Give it the look and feel you need
Customize the form, choose the color you need for the tab, the kind of text you want on it including the
header and description and also decide where on your webpage you want this support widget to appear.
The header and description will inform your customer whether it is a support form or a feedback form.
The category choice drop-down is for your customer to understand where his query/feedback is directed
at.
Knowledge Base and Forum on your widget Now, your embedded form also comes as a support widget. Let your customers search for solutions from your knowledge base before they submit a ticket. Further, on the ticket submission page, you can add links to your knowledge base and forums at the footer of your widget and enable customers to get efficient self-service in a jiffy.
Implement this embeddable form widgets on your web-page and enhance support
The learning curve for our support team was as easy as it could have been.
