Integrate GitHub with HappyFox Help Desk

HappyFox Help Desk integration

Track and create issues within your helpdesk

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Help Desk

How the Github Integration Works

Install and authorize GitHub
Find the app under Project Management and approve the HappyFox application.
Choose repositories and sync settings
Select the repositories agents can use and configure comments and notifications.
Subscribe to repository webhooks
Add the HappyFox webhook URL for Issues and Issue Comments events.

Customer support issue linked to an engineering work item.

Support ticket and linked task exchanging synchronized comments.

Closed engineering issue flowing to a closed support ticket with automatic closure enabled.

Built for Teams Using Github

Support Agents

Creating and tracking development issues from tickets.

Developers

Receiving detailed context from support tickets in GitHub.

Support Managers

Monitoring fix progress and development timelines.

Technical Leads

Maintaining overview of customer-reported issues.

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