WhatsApp Helpdesk Integration - Turn Chats Into Tickets

HappyFox Help Desk integration

Convert WhatsApp messages into help desk tickets

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Help Desk

How the Whatsapp Integration Works

Prepare the Twilio number
Use a WhatsApp-compatible Twilio number and complete the business approval process.
Configure WhatsApp in HappyFox
Enter the Twilio account and number settings described in the integration guide.
Complete message routing
Apply the documented webhook and category configuration, then test incoming messages and replies.

Customer message captured as a trackable support ticket.

Support ticket and linked task exchanging synchronized comments.

An approved WhatsApp Business number connects through Twilio credentials and configured message webhooks.

Built for Teams Using Whatsapp

Customer support teams

serving WhatsApp-centric markets

Organizations

prioritizing instant messaging support

Businesses

handling international customer base

Global businesses

needing mobile-first communication

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