Setup around your service process
Configure categories, channels, roles and SLA policies, then test routing and train agents before launch. Migration scope and workflow complexity determine the rollout schedule.
Why teams choose HappyFox.
Beyond one-size-fits-all
Configure ticket categories, statuses, support centers, automation and reporting around your service processes.
Personal support as you grow
Get help configuring your service operation and resolving questions as your team adopts HappyFox. Support channels and hours vary by plan.
Support that fits your operation.
Advanced features for diverse needs
Connect multi-brand support centers, custom ticket statuses, asset management and tasks to the work your teams handle every day.
Help desk for all teams
Give customer service, IT, HR and Facilities teams ticket ownership, department-specific workflows and a shared way to manage requests.
Flexible plans for growing teams
Choose per-agent pricing or an unlimited-agent plan with a ticket allowance. Basic starts at US$24 per agent per month billed annually, with up to five agents. AI and Workflows are separate products.
Feature comparison.
| Feature | HappyFox | Intercom |
|---|---|---|
| Omnichannel Ticketing | Available | Available |
| Multi Brand Support Center | Available | Available |
| SLA Management | Available | Available |
| Agent collision detection | Available | Available |
| Real time Reporting | Available | Available |
| Event & Time Based automations | Available | Available |
| Private/internal notes for collaboration | Available | Not available |
| AI Copilot | Available | Available |
| AI Knowledge Base creation | Available | Available |
| Multilingual knowledge base | Available | Available |
| Scheduled Tickets | Available | Not available |
| Task Management | Available | Available |
| Kanban view of tickets | Available | Not available |
| Canned responses | Available | Available |
| AI answers | Available | Available |
“We enhanced efficiency across IT, HR, Finance, Quality & Manufacturing teams. We appreciate HappyFox's collaborative team and the platform's adaptability. This flexibility has been essential in tailoring the solution to our evolving support requirements”
Map and configure
Our team handles supported data migration, custom field mapping, and workflow setup.
Test and launch
Testing, validation, and cutover are included with any annual HappyFox Help Desk subscription.
Train and stabilize
Training and 30 days of migration stabilization are included, with no additional HappyFox migration fees or per-record charges.
Build your service stack.
Customer support
Manage customer requests through ticketing, self-service, routing and reporting.
Explore Help DeskEmployee service
Coordinate incidents, service requests, assets and approvals across internal teams.
Explore Service DeskConnected automation
Connect service work with the other tools and approval processes your business uses. Workflows is priced separately from Help Desk.
Explore WorkflowsQuestions & answers
How does HappyFox pricing compare with Intercom?
US$24 Basic, US$49 Team and US$99 Pro per agent per month, billed annually. Enterprise PRO is custom-priced. Basic supports up to five agents. Unlimited-agent plans use an annual ticket allowance; AI, Workflows and BI are separate products. Annual seat prices are US$29 for Essential, US$85 for Advanced and US$132 for Expert. Fin starts at US$0.99 per outcome; Copilot is US$29 per agent per month after the free monthly allowance. Outbound channels can add usage charges. See HappyFox plans and Intercom pricing for billing terms and product allowances.
What belongs in an AI cost comparison?
HappyFox AI starts at US$14 per agent per month, Autopilot is priced as low as US$0.02 per successful action, and Workflows starts at US$199 per month. An action, a conversation, a message credit and a resolved ticket are different billing units; model your own usage before comparing totals. Review the HappyFox product prices for the products you need.
Are the compared features included in every plan?
The feature table identifies capabilities available within each product, rather than promising them on every plan. Channels, AI, reporting, tasks and service policies can have tier limits or separate charges. Match the exact plan and add-ons to your requirements before comparing totals.
Can we migrate from Intercom to HappyFox?
Switch to HappyFox Help Desk with white-glove migration included in any annual subscription. Our team handles supported data migration, custom field mapping, workflow setup, testing, validation, and cutover. Training and 30 days of migration stabilization are included, with no additional HappyFox migration fees or per-record charges.