Personal support as you grow
Get help configuring your service operation and resolving questions as your team adopts HappyFox. Support channels and hours vary by plan.
Why teams choose HappyFox.
Help desk for all teams
Give customer service, IT, HR and Facilities teams ticket ownership, department-specific workflows and a shared way to manage requests.
Advanced features for diverse needs
Connect multi-brand support centers, custom ticket statuses, asset management and tasks to the work your teams handle every day.
Support that fits your operation.
Setup around your service process
Configure categories, channels, roles and SLA policies, then test routing and train agents before launch. Migration scope and workflow complexity determine the rollout schedule.
Functionality without the complexity
Bring ticket routing, collaboration, self-service and reporting into one help desk so agents can work from a consistent service workflow.
Beyond one-size-fits-all
Configure ticket categories, statuses, support centers, automation and reporting around your service processes.
Feature comparison.
| Feature | HappyFox | LiveAgent |
|---|---|---|
| Omnichannel Ticketing | Available | Available |
| Multi Brand Support Center | Available | Not available |
| SLA Management | Available | Available |
| Agent collision detection | Available | Available |
| Real time Reporting | Available | Available |
| Event & Time Based automations | Available | Available |
| Private/internal notes for collaboration | Available | Available |
| AI Copilot | Available | Not available |
| AI Knowledge Base creation | Available | Not available |
| Multilingual knowledge base | Available | Not available |
| Scheduled Tickets | Available | Not available |
| Task Management | Available | Not available |
| Kanban view of tickets | Available | Not available |
| Canned responses | Available | Available |
| AI answers | Available | Not available |
“HappyFox has not just been a tool; it's been a game-changer for Sonny's BBQ. The efficiency and clarity it brought to our IT support and business intelligence processes have allowed us to significantly reduce ticket volumes while improving our operational insights.”
Build your service stack.
Customer support
Manage customer requests through ticketing, self-service, routing and reporting.
Explore Help DeskEmployee service
Coordinate incidents, service requests, assets and approvals across internal teams.
Explore Service DeskConnected automation
Connect service work with the other tools and approval processes your business uses. Workflows is priced separately from Help Desk.
Explore WorkflowsQuestions & answers
How does HappyFox pricing compare with LiveAgent?
US$24 Basic, US$49 Team and US$99 Pro per agent per month, billed annually. Enterprise PRO is custom-priced. Basic supports up to five agents. Unlimited-agent plans use an annual ticket allowance; AI, Workflows and BI are separate products. Annual plans are US$15, US$29, US$49 and US$69 per agent per month for Small, Medium, Large and Enterprise. Monthly billing costs more. Channels, reporting, SLAs and service assistance depend on the selected tier. See HappyFox plans and LiveAgent pricing for billing terms and product allowances.
What belongs in an AI cost comparison?
HappyFox AI starts at US$14 per agent per month, Autopilot is priced as low as US$0.02 per successful action, and Workflows starts at US$199 per month. An action, a conversation, a message credit and a resolved ticket are different billing units; model your own usage before comparing totals. Review the HappyFox product prices for the products you need.
Are the compared features included in every plan?
The feature table identifies capabilities available within each product, rather than promising them on every plan. Channels, AI, reporting, tasks and service policies can have tier limits or separate charges. Match the exact plan and add-ons to your requirements before comparing totals.