An aging platform
The previous support platform lacked the modern capabilities and user experience IntegraSoft wanted.
About
IntegraSoft develops ERP, warehouse management, equipment rental, business intelligence, and service management solutions. Its integrated platforms help organizations automate workflows and improve operational visibility across industries. The support team handles requests through email, the Support Center, and API connections.
The challenge
Daily work needed to be easier
The team wanted a more intuitive, efficient way to handle customer requests.
Vendor service fell short
Customer service from the previous vendor did not meet the team’s expectations.
Migration required flexibility
Moving existing data meant accommodating multiple formats and specific data requirements.
The implementation
A modern support workspace
HappyFox stood out during online research for its interface, integrated capabilities, and responsive customer service.
AI connected with knowledge
AI across support functions influenced the decision, and knowledge base integration became a valued capability.
Hands-on migration support
The HappyFox team worked closely with IntegraSoft to accommodate its data requirements during migration.
Azure DevOps connected the workflow
Azure DevOps became the team’s most frequently used integration alongside email, Support Center, and API intake.
Results and benefits.
Requests centralized and automated
Customer support requests are tracked and automated in one platform.
Knowledge base AI supported the team
The connection between HappyFox AI and IntegraSoft’s knowledge base is one of its most valued capabilities.
Management gained useful reporting
Managers monitor staff KPIs, request channels, contact frequency, call-note usage, and knowledge base insights.
Service remained personal
Close collaboration during migration paired the new support tools with responsive assistance from HappyFox.
Customer quote
“HappyFox provides a modern, intuitive experience with well-integrated features, backed by excellent customer service.”
Why HappyFox
- AI-powered support
- Modern interface
- Ease of use
- Azure DevOps integration
- Customer support
- Knowledge base AI
More customer stories
For us, HappyFox has helped move IT support from simply responding to problems toward managing support as a measurable organizational service.
HappyFox doesn’t try to be everything.
HappyFox brought a level of sophistication to our IT support system that was previously unimaginable.