PDG+creative Customer Story

Customer story / Creative services

About

Full-service agency: PDG+creative delivers print and interactive work from Bartlesville, Oklahoma. 200+ client sites: The support team manages requests across a large website portfolio. Three-person team: A compact team handles the agency’s client-support workload.

The challenge

Ad hoc phone support

Client issues arrived through calls without consistent tracking.

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Scattered email requests

Support messages were difficult to organize and manage.

Limited case visibility

The team lacked a central record of client issues.

Lean staffing

The agency needed to support many sites without adding complexity.

The implementation

Email-to-ticket intake

Configured mailboxes turn client emails into categorized tickets.

Email ticketing guide

Central conversations

Agents communicate with clients inside HappyFox.

Shared request history

Support activity stays attached to each issue.

Professional workflow

One service process replaced calls and scattered email handling.

Results and benefits.

Client sites supported: 200+
Support team members: 3

Reported outcomes

Smaller support team

The agency reports doing the same work with a smaller team while delivering a better client experience.

Fewer support calls

Centralized ticketing freed staff from phone interruptions.

Clearer tracking

Support issues are easier to follow from intake to resolution.

Stronger client experience

Clients described the process as more streamlined and professional.

“Using HappyFox, we can now support our 200+ sites with a staff of three! Enough said.”

Matt PendergraffCreative Director/Principal, PDG+creative

Why HappyFox

Extremely clean user interface
Easy learning curve for staff users
Quick to get acquainted with
Time to put in production is very short