Two request types
The team needed to manage both design and customer-support requests.
About
Visualization platform: Renoworks helps building-product customers visualize home-improvement decisions. Design services: Design requests form a large part of the team’s service workload. Multiple service teams: Design services, customer success, and support use the platform.
The challenge
Adaptable workflows
The system had to fit Renoworks’ specific service model.
Simple adoption
Teams needed an interface that was straightforward to use.
Shared visibility
Several service teams needed one view of incoming work.
The implementation
Phased rollout
HappyFox started with design services before expanding to other teams.
Knowledge integration
FAQs and knowledge content supported repeatable answers.
Rules and actions
Canned Actions and Smart Rules automated routine handling.
Connected service levels
SLA management, email and phone integrations, and Aircall supported daily service operations.
Results and benefits.
- Tickets processed
- 40,000+
- Design requests represented
- ~105,000
- Measured service period
- 5 years
Reported outcomes
Higher throughput
The platform handled a large volume of tickets and design requests.
Consistent service
Customer satisfaction remained steady as request volume grew.
Broader adoption
Customer success and support joined the original design-services rollout.
Flexible operations
Renoworks tailored the system to its distinct request types.
Customer quote
“The implementation went smoothly and the customer service is FANTASTIC!!! HappyFox is very easy to use for our team and customizable for our needs. Over the past five years, HappyFox has steered us through over 100K+ design requests. Without it, we would have been utterly lost; with it, we’ve achieved the unimaginable!”
Why HappyFox
- Ease of use
- Customizations
- Customer Service
- Smart Automations
