Get intuitive ticketing features at the most affordable price. Switch to HappyFox - The Desk.com Alternative.
HappyFox vs Desk: annual cost comparison
Select a staff count to compare annual plan costs.
5 staff
| Desk Plus annually | HappyFox Mighty annually | Annual savings |
|---|---|---|
| $4,500 | $2,340 | $2,160 |
10 staff
| Desk Plus annually | HappyFox Mighty annually | Annual savings |
|---|---|---|
| $9,000 | $4,680 | $4,320 |
20 staff
| Desk Plus annually | HappyFox Mighty annually | Annual savings |
|---|---|---|
| $18,000 | $9,360 | $8,640 |
50 staff
| Desk Plus annually | HappyFox Mighty annually | Annual savings |
|---|---|---|
| $45,000 | $23,400 | $21,600 |
100 staff
| Desk Plus annually | HappyFox Mighty annually | Annual savings |
|---|---|---|
| $90,000 | $46,800 | $43,200 |
200 staff
| Desk Plus annually | HappyFox Mighty annually | Annual savings |
|---|---|---|
| $180,000 | $93,600 | $86,400 |
HappyFox vs Desk
Because big does not necessarily mean better
HappyFox customers use these features everyday - Features not in Desk.com
| Feature | HappyFox | Desk.com |
|---|---|---|
| Move tickets | Available | Not available |
| Link tickets | Available | Not available |
| Custom ticket priority | Available | Not available |
| SLA Management | Available | Not available |
| Scheduled reports | Available | Not available |
| Role based security | Available | Not available |
| Active directory integration | Available | Not available |
| Rich text editor for tickets | Available | Not available |
Move tickets
Link tickets
Custom ticket priority
SLA Management
Scheduled reports
Role based security
Active directory integration
Rich text editor for ticketsOur customers have rated HappyFox to be a lot easier to use than the previous solution we had
James Powell, FatcatIT
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Get a DemoHappyFox vs Desk: Top Plans comparison
At $39, HappyFox Mighty Plan offers more than the Desk Plus Plan does at $75
HappyFox vs Desk: plan comparison
| Capability | HappyFox Mighty | Desk |
|---|---|---|
| 24x7 Email and Phone Support | Included | Available only in $75 staff/month plan |
| Custom domain SSL hosting | Included | Available only in $75 staff/month plan |
| Multibrand | Included | Available only in $75 staff/month plan |
| Agent Roles and Permissions | Included | Available only in $125 staff/month plan |
| IP based restriction | Included | Available only in $75 staff/month plan |
| Test environment access | Free | Available only in $75 staff/month plan |
| Reporting data access | Unlimited access to reporting data | Not specified |
HappyFox understands your email needs better
Desk.com still uses the primitive POP/IMAP for their email. You will need Desk.com to store your mailbox password or your admin will have to reset for you everytime you forget it. It is time you went for a help desk with powerful email parsing abilities
Desk.com is bulky and difficult
Desk.com comes with a dense platform. The basic features are quite simple but when you need to customize it, it takes a lot of learning. HappyFox UI is extremely intuitive. All your features are there exactly where you need them. Whether it is finding tickets, adding an image or a screencast or even merging tickets, you can do them all at the click of a button.
Desk.com Support - not for all plans
Desk.com charges you for training and onboarding. With HappyFox, you can set those worries aside and let your agents learn the intuitive interface on their own or get training from our expert support staff for absolutely free. Desk.com decides to help you 24x7 only if you are a “Plus” plan customer, whereas HappyFox provides support immaterial of the plan you are on.
No CRM Integration
Desk.com comes only with its native CRM integration of Salesforce. So, if you are a Desk.com customer, you need to abandon your trusted CRM and switch to Salesforce. With HappyFox, you can pick from any CRM including Salesforce, Highrise, Infusionsoft and a host of other integrations.
Lack of help desk telephony
There is no facility in Desk.com for you to take calls from within the app. With HappyFox voice integrations, you can not only take calls from the app but also get the voice recording on your ticket in no time. Stop splurging on features and tools that you never use. Get the best help desk experience. Switch from Desk to HappyFox and start saving today! .
In many ways HappyFox is a worthy Desk competitor, so Switch to HappyFox now and get more for less.