Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Mass Reply
Delete Tickets
Move Tickets
Add Tags
Quick Reply
Split Tickets
Link Tickets
Bulk Updates
Clone Tickets
Forward Tickets
Add Subscribers
SLA Management
Native Android App
Scheduled Reports
Custom Contact Information
Contact Groups
Multibrand Helpdesk
Customer Portal
HappyFox is the simplest of all the ticketing systems around.
I will never use any other system
ever!
Jason Armstrong,
ORD Capital
per staff/month
Mighty Plan
Included
Included
Included
Included
Included
Included
Included
Included
Available only in $55 staff/month plan
Available only in $55 staff/month plan
Available only in $55 staff/month plan
Available only in $55 staff/month plan
Available only in $55 staff/month plan
Available only in $55 staff/month plan
Available only in $55 staff/month plan
Available only in $95 staff/month plan
UserVoice is a great feedback management tool, but having started off as a feedback tool and upgraded to cover help desk functionalities, it cannot substitute your typical help desk. HappyFox whereas is conceived and built to scale as an efficient help desk ticketing system that makes customer service simpler.
A help desk took does not just allow you to gather feedback but lets you action on the feedback to resolve issues via customer support. But without multi-channel capabilities, useful integrations and a user-friendly interface, doing customer support with UserVoice might be a tricky task.
UserVoice might be a fantastic option for improving customer engagement, but it does not have all the core features of a complete help desk. There are no ticket management features like splitting tickets, merging tickets, mass reply or cloning tickets.
HappyFox brings the personal touch to support. Unlike UserVoice, HappyFox contact management ensures no customer is ever missed out. With the power of custom contact fields and ability to build contact groups, personalized support has never been easier.
