Resolve customer issues with an organized help desk that performs without the need for too many agents. Spend your time and energy providing excellent customer experience rather than on help desk management.
Easy issue tracking
Tackle and resolve tickets efficiently by categorizing them based on various metrics like priority, due date, and status.
Assist your customers in resolving issues by referring to a detailed knowledge base or FAQ section, without even raising a ticket.
Automated issue tracking
Automate repeated tasks using predefined conditions in Smart Rules. Let agents focus on actually solving issues.
Support staff management
Create and manage roles for your staff and manage access with HappyFox’s streamlined and easy-to-use staff interface.
Customizable issue tracking
Manage the look and feel of your issue tracking help desk with custom colored statuses, themes, and a personalized name and footer.
Robust community forums
Give your customers an opportunity to discuss shared issues and find solutions and tips from others and your support staff.
Scheduled reporting & analysis
Automate reports based on customizable specifications and periodically receive the reports in your mailboxes.
Collect customer feedback
Use our survey software integrations to gather and analyze feedback from customers to understand where you can improve.
Remotely make modifications on your customer’s machine with HappyFox’s LogMeIn Remote Support integration.
Account Payable Whilrlpool Global Finance Center
President and CMO,
ALLURA PRINTING INC.®
Elevate Your Support Operations with
an Issue Tracking Software
Reduce time spent on categorization
Measure & analyze staff performance
Automate tasks to improve workflows
Gather feedback from customers
Promote self-service with community forums
Categorize, automate, manage, and analyze issues and staff with
HappyFox Help Desk.