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Issue Tracking Software

Never Miss Out
With Simplified
Issue Tracking

Establish a fast and fool-proof resolution workflow with streamlined ticket tracking and management.

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issue tracking software
Give your customers a modern & cohesive issue tracking software that can do more with less.

Give your customers a modern & cohesive issue tracking software that can do more with less.

Resolve customer issues with an organized help desk that performs without the need for too many agents. Spend your time and energy providing excellent customer experience rather than on help desk management.

Easy issue tracking

Tackle and resolve tickets efficiently by categorizing them based on various metrics like priority, due date, and status.

Promote self-service

Assist your customers in resolving issues by referring to a detailed knowledge base or FAQ section, without even raising a ticket.

Automated issue tracking

Automate repeated tasks using predefined conditions in Smart Rules. Let agents focus on actually solving issues.

Support staff management

Create and manage roles for your staff and manage access with HappyFox’s streamlined and easy-to-use staff interface.

Customizable issue tracking

Manage the look and feel of your issue tracking help desk with custom colored statuses, themes, and a personalized name and footer.

Robust community forums

Give your customers an opportunity to discuss shared issues and find solutions and tips from others and your support staff.

Scheduled reporting & analysis

Automate reports based on customizable specifications and periodically receive the reports in your mailboxes.

Collect customer feedback

Use our survey software integrations to gather and analyze feedback from customers to understand where you can improve.

Remote Customer Support

Remotely make modifications on your customer’s machine with HappyFox’s LogMeIn Remote Support integration.

Trusted and loved by customers ❤️

Elevate Your Support Operations with
an Issue Tracking Software

Reduce time spent on categorization

Reduce time spent on categorization

Measure & analyze staff performance

Measure & analyze staff performance

Automate tasks to improve workflows

Automate tasks to improve workflows

Gather feedback from customers

Gather feedback from customers

Promote self-service with community forums

Promote self-service with community forums

An accessible issue tracking software for
improved ticket resolution

Categorize, automate, manage, and analyze issues and staff with
HappyFox Help Desk.