service desk

Integrate Wrike with HappyFox Service Desk

Wrike is a cloud-based project management software that provides a range of tools for managing projects, tasks, and teams. It offers features such as task management, project planning, collaboration, time tracking, and reporting to help organizations streamline their project management processes and improve productivity. By integrating Wrike with Service Desk, you can manage Wrike tasks, view details of any task quickly, and boost productivity across different teams.




Benefits:

  • Collaborate Efficiently Across Multiple Teams
    Connect your Support team with your Engineering, Product, and other service teams, and share valuable information with all your teams.
  • Real-Time Visibility On Tasks and Their Progress
    IT agents will have complete visibility into the tasks and their progress, allowing them to resolve issues more swiftly and provide real-time updates to employees, resulting in faster response times and better employee satisfaction.
  • Faster Response and Resolution Time
    Empowers Support agents to escalate issues directly to the development teams, ensuring faster response and resolution times.

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Key features:

  • Create Tasks directly from Service Desk

    Easily create a Wrike Task directly from a Service Desk ticket or link an existing task to a ticket.

    Create Tasks directly from Service Desk
  • View Contextual Task Details within Service Desk Tickets

    Agents can see Wrike task information such as title, description, due date, and custom fields and track progress directly from Service Desk tickets.

  • Two-Way Synchronization between Ticket and Work Items

    Admins or Agents can configure how synchronization should work between Wrike and Service Desk. Ticket statuses, updates, Task comments, and Ticket Closure can be synced or automated between the apps.

    Two-Way Synchronization between Ticket and Work Items
  • Real-time Notifications to Agents

    Send notifications to support agents for Task updates in Service Desk. This will help the support teams stay up-to-date on bug fixes, new features, and changes in the engineering projects.

    Real-time Notifications to Agents
  • Keep Track of project performance with in-depth Project Analytics

    Get a 360-degree view of your project progress using HappyFox BI. Combine and blend data from different sources and create cross-functional reports. Save time and put those insights into action effectively. Learn more about HappyFox BI for Wrike.

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