Wrike is a cloud-based project management software that provides a range of tools for managing projects, tasks, and teams. It offers features such as task management, project planning, collaboration, time tracking, and reporting to help organizations streamline their project management processes and improve productivity. By integrating Wrike with Service Desk, you can manage Wrike tasks, view details of any task quickly, and boost productivity across different teams.
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Easily create a Wrike Task directly from a Service Desk ticket or link an existing task to a ticket.
Agents can see Wrike task information such as title, description, due date, and custom fields and track progress directly from Service Desk tickets.
Admins or Agents can configure how synchronization should work between Wrike and Service Desk. Ticket statuses, updates, Task comments, and Ticket Closure can be synced or automated between the apps.
Send notifications to support agents for Task updates in Service Desk. This will help the support teams stay up-to-date on bug fixes, new features, and changes in the engineering projects.
Get a 360-degree view of your project progress using HappyFox BI. Combine and blend data from different sources and create cross-functional reports. Save time and put those insights into action effectively. Learn more about HappyFox BI for Wrike.