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Improve Customer Retention with a
Telecom Help Desk Software

  • Focus on subscriber retention
  • Exceed customer expectations
  • Effectively manage communication

Ensure High Levels of Customer Satisfaction with an All-In-One Help Desk Software

Telecommunication companies can improve subscriber retention, build loyalty, and handle customer queries by focusing on delivering excellent customer service. With HappyFox Help Desk, you can streamline and organize all your customer support processes into one comprehensive ticketing software.

Provide more than just fast network and new devices—gauge customer expectations and meet them in a timely manner with features like reporting, automation, self-service, internal collaboration, and feedback forms.

Streamline Your Customer Support Operations

Systematically organize customer and lead contacts

Manage customer contacts and details in your help desk software and use it to deliver contextual support, ensuring satisfied end-users and smooth business operations.

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Systematically organize customer and lead contacts

Seamless vendor and partner communication

Get all involved stakeholders on one platform with useful integrations on a unified ticketing system where you can initiate collaboration and address any possible roadblocks.

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Leverage social media support channels

Ease up organizational internal collaboration

The telecom industry requires seamless internal collaboration for effective issue resolution. Get your support team on the same page with private notes and agent collision detection.

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Ease up organizational internal collaboration

Multi-Channel Help Desk

Connect on any channel with omnichannel ticketing

Resolve customer queries and technical support requests from a variety of channels like email, SMS, social media, phone, WhatsApp, Livechat, and APIs for a true omnichannel help desk experience.

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Unify support across departments

Boost Efficiency by Saving Time & Effort

Improve customer support with reporting and analytics

Improve customer experience, simplify troubleshooting, and meet business needs by analyzing reports on agent performance, customer satisfaction, SLA fulfillment, and ticket inflow.

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Improve customer support with reporting and analytics

Reduce agent involvement with intelligent automation

Simplify customer support by using HappyFox Smart Rules, canned actions, and auto-assignment functionalities to save time and effort by automating recurring tasks.

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Reduce agent involvement with intelligent automation

Sort and manage tickets automatically

Automatically organize and sort incoming tickets into queues based on time due, priority, or status and auto-assign work amongst available agents with HappyFox’s intuitive ticket management software.

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Sort and manage tickets automatically

Provide stellar support from the comfort of your mobile

HappyFox’s iOS and Android mobile apps let you perform ticket-level actions, collaborate over private notes, and track performance from the comfort of your mobile devices just the way you do on the desktop.

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Get More Done with Value-Added Features

Leverage self-service for a streamlined support workflow

Answer FAQs on modem configurations and internet connections with an easy-to-build knowledge base system, reducing high volume ticket inflow and allowing customers to leverage self-service opportunities.

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Leverage self-service for a streamlined support workflow

Easy IT tech support for telecom companies

Save time and effort by routing all internal information technology-related support requests into the HappyFox IT help desk for easy resolution by your IT support team.

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Easy IT tech support for telecom companies

Easily gather and analyze customer feedback

Collect and process customer feedback with built-in surveys on every ticket to identify bottlenecks and gain valuable customer feedback about their service provider.

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Easily gather and analyze customer feedback

Improve Customer Experience with
our Chat Support Solutions

AI-Powered support with
HappyFox Chatbot

Bring your support game up to speed with our custom-built bot solution built for your retail business that can help you deflect tickets and reduce support volume.

In-app Chat support with
HappyFox Live Chat

Provide real-time, in-app chat support to your retail mobile app customers without them having to leave the app. Integrate and deploy the SDK in minutes.

Speak with a Help Desk Specialist

Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.