Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Integrations
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
By Teams
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Case Studies Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Featured
Add live chat to your website
Manage your tickets directly within Microsoft Teams
View details from Salesforce objects
A 360° view of your customers shopping experience.
Create incidents in PagerDuty from any support ticket.
Link HappyFox tickets to work items in Azure Boards.
Manage tasks and boost productivity across teams.
Organize, track, and manage your work
Respond and update your tickets directly within Microsoft Teams.
Get instant ticket notifications
Track your phone calls as tickets
Deflect tickets and reduce support volume
View details from Salesforce objects in your Help Desk
Automate your Helpdesk business processes
Make & take phone calls within HappyFox
Issue tracking on your help desk
Sync customer details and support tickets
One credential to access all your applications.
Visually analyze your Helpdesk data
Okta SSO on your help desk
Use OneLogin SSO to login to your help desk
Magento eCommerce information on your help desk
Shopify eCommerce integration for HappyFox
Convert facebook messages into tickets with this social help desk
Convert tweets and DM’s into help desk tickets
Create Zapier triggers to automate help desk tasks
Provide help desk support for your blog
Access detailed customer profiles while viewing tickets
Serve customers better with this help desk CRM integration
Access revenue analytics within HappyFox
Email Marketing can now be managed on your help desk
Intiate real-time remote support sessions from your help desk
Customer feedback survey to enhance help desk support
Enable quick and easy help desk accounting
View customer details from CRM in your help desk
Highrise CRM Customer profiles on your help desk
Combine your help desk and your small business CRM
Auto sync customer data from Pipedrive CRM
Two way sync between CRM and customer support
Measure support with help desk customer feedback
Access HappyFox and other apps using a unified login ID
Better billing support with Chargify
Know your customers and their issues better
View billing details in HappyFox
Bigcommerce on your HappyFox help desk
Track and create issues within your helpdesk
Combined insights of Zoho CRM and HappyFox help desk
View User Analytics Information Inside HappyFox
Bring Contextual Information Inside HappyFox
Access contextual billing information
Access Customer Survey Scores