A Help Desk Software for
Modern Travel Experiences

  • A comprehensive travel support solution
  • Automated & data-driven support
  • Effective feedback management

Ensure High Retention Rates and Long-Term Relationships with your Customers

Providing stellar customer support is important to every enterprise and small business, especially in the tourism and hospitality sectors. It will help you develop a long-term relationship with customers and ensure high retention rates.

You can manage a customer's entire travel experience in a comprehensive help desk solution with transparent pricing that can simplify communication, ease up asset management, provide seamless IT support, and offer automation amongst other functionalities.

Enhance your travel project management workflows

Facilitate vendor and travel partner communication with ease

Get all involved entities on one help desk solution where you can initiate collaboration and address any possible lapses.

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Facilitate vendor and travel partner communication with ease

Leverage social media
support channels

Elevate customer support by converting messages from Facebook, Twitter, and WhatsApp into support tickets that your agents can look into and address from within the service desk.

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Leverage social media support channels

Streamline internal request processing and collaboration

Our management system streamlines communication between departments, increasing efficiency, eliminating SLA breaches, and reducing resolution time with our private notes feature.

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Streamline internal request processing and collaboration

Multi-Channel Help Desk

Improve service experience with Omnichannel Support

Handle customer queries about availability, reservations, and discounts with our multi-channel ticketing system with channels like email, SMS, social media, phone, WhatsApp, Livechat, and APIs.

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Unify support across departments

Improve the travel experience of the customer

Gather business intelligence with reporting and analytics

Use our analytics functionalities to study trends by viewing reports on customer satisfaction, SLA fulfillment, and ticket inflow to improve user experience and meet business needs.

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Make Smarter Decisions with Reporting

Leverage Smart Rules and automation functionalities

Reduce time spent assigning tickets with automatic ticket assignments. The Smart Rules feature helps you automate repetitive tasks and manages ticket routing.

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Make Smarter Decisions with Reporting

Collect and process
customer feedback

Collecting feedback across channels and processing it is essential for any travel business to thrive. Use our built-in surveys in every ticket to gain valuable customer feedback.

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Collect and process customer feedback

Trusted and loved by customers ❤️

Expand support formats for happier customers

Promote self-service with a knowledge management system

With an easy-to-build and multilingual knowledge base system, customers can use the support center to resolve issues, while agents handle critical issues.

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Make Smarter Decisions with Reporting

Provide stellar support from the comfort of your mobiles

HappyFox’s iOS and Android mobile apps let you perform ticket-level actions, collaborate over private notes, and track performance from the comfort of your mobile just the way you do on the desktop.

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Make Smarter Decisions with Reporting

Use context to improve
customer experience

Make it easy to personalize customer service and drive repeat business with contact details and CRM integrations. Resolve issues and access conversations and booking histories with ease.

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Use context to improve customer experience

Improve Customer Experience with
our Chat Support Solutions

AI-Powered support with
HappyFox Chatbot

Bring your support game up to speed with our custom-built bot solution built for your retail business that can help you deflect tickets and reduce support volume.

In-app Chat support with
HappyFox Live Chat

Provide real-time, in-app chat support to your retail mobile app customers without them having to leave the app. Integrate and deploy the SDK in minutes.

Speak with a Help Desk Specialist

Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.