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A Help Desk Software for
Modern Travel Experiences

  • A comprehensive travel support solution
  • Data-driven and automated support
  • Effective feedback management

Trusted by Industry-Leading Companies

Ensure Long-Term Relationships with your Customers

Providing stellar customer support is important to every enterprise and small business, especially in the tourism and hospitality sectors. It will help you develop a long-term relationship with customers and ensure high retention rates.

Manage a customer's entire travel experience in an all-in-one help desk solution with transparent pricing that can simplify communication amongst the team members, ease up asset management, provide seamless IT support & offer automation and ticket management amongst other functionalities.

Address Real-World Customer Challenges Efficiently

Facilitate customer and travel partner communication with ease

Get a unified help desk solution where you can initiate collaboration and address any possible lapses.

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Facilitate vendor and travel partner communication with ease

Prioritize and classify your incoming requests efficiently

All incoming tickets are automatically sorted into queues and categories based on metrics like time sensitivity, status, priority, department, action, and many more.

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Prioritize and classify your incoming requests efficiently

Use context to improve
customer experience

Make it easy to personalize customer service and drive repeat business with contact details and CRM integrations. Resolve issues and access conversations and booking histories with ease.

Read more about your customers and not just their issues by looking at the customer information tab inside each ticket.

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Leverage our wide range
of integrations

Elevate customer support by converting messages from Facebook, Twitter, and WhatsApp into support tickets that your agents can look into and address from within the service desk.

Take Advantage of our integrations to bridge the gap between Support and Sales.

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Leverage our wide range of integrations

Multi-Channel Help Desk

Improve service experience with Omnichannel Support

Help your support team handle customer queries about availability, reservations, and discounts with our multi-channel ticketing system with channels like email, SMS, social media, phone, WhatsApp, Livechat, and APIs.

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Unify support across departments

Improve the Travel Experience of the Customer

Collect and process
customer feedback

Collecting feedback across channels and processing it is essential for any travel business to thrive. Use our built-in surveys in every ticket to gain valuable customer feedback.

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Collect and process customer feedback

Gather business intelligence with reporting and analytics

Use analytics functionalities to study trends by viewing reports on metrics like customer satisfaction, SLA fulfillment & ticket inflow to improve user experience and meet business needs.

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Collect and process customer feedback

Above & Beyond Support for Happier Customers

Promote self-service with a knowledge management system

With an easy-to-build and multilingual knowledge base system, customers can use the support center and self-service portal to resolve issues, while agents handle critical issues.

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Promote self-service with a knowledge management system

Provide stellar support from the comfort of your mobiles

With HappyFox’s iOS and Android mobile apps, you can perform ticket-level actions, collaborate over private notes, and track performance from your mobile just the way you do on the desktop.

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Provide stellar support from the comfort of your mobiles

Streamline internal request processing and collaboration

Our management system streamlines communication between departments, increasing efficiency, eliminating SLA breaches, and reducing resolution time with features like private notes and canned actions.

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Use context to improve customer experience

Leverage Smart Rules and automation functionalities

Reduce time spent assigning tickets with automatic ticket assignments. The Smart Rules feature helps you automate repetitive tasks and manages ticket routing.

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Make Smarter Decisions with Reporting

Trusted and loved by customers ❤️

Ensure top-level
compliance & security

Secure your data with data encryption at transit and rest and vulnerability scans. Our security features like 2FA and audit logs decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.

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Ensure top-level compliance & security

Improve Customer Experience with
our Chat Support Solutions

AI-Powered support with
HappyFox Chatbot

Bring your support game up to speed with our custom-built bot solution built for your retail business that can help you deflect tickets and reduce support volume.

In-app Chat support with
HappyFox Live Chat

Provide real-time, in-app chat support to your retail mobile app customers without them having to leave the app. Integrate and deploy the SDK in minutes.

Speak with a Help Desk Specialist

Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.