Providing stellar customer support is important to every enterprise and small business, especially in the
tourism and hospitality sectors. It will help you develop a long-term relationship with customers and ensure
high retention rates.
You can manage a customer's entire travel experience in a comprehensive help desk solution with transparent pricing that can simplify communication, ease up asset management, provide seamless IT support, and offer automation amongst other functionalities.
Empower your team members to improve their ticket management efforts with easy collaboration, feedback loops, and internal communication channels.
Analyze key metrics to gauge your support workflows performance and automate repetitive tasks with reporting, canned templates, and automation features.
Get all involved entities on one help desk solution where you can initiate collaboration and address any possible lapses.Take a tour of HappyFox Help Desk →
Elevate customer support by converting messages from Facebook, Twitter, and WhatsApp into support tickets that your agents can look into and address from within the service desk.Explore our integrations →
Our management system streamlines communication between departments, increasing efficiency, eliminating SLA breaches, and reducing resolution time with our private notes feature.Explore Internal Help Desk →
Multi-Channel Help Desk
Handle customer queries about availability, reservations, and discounts with our multi-channel ticketing system with channels like email, SMS, social media, phone, WhatsApp, Livechat, and APIs.Explore Omnichannel Support →
Use our analytics functionalities to study trends by viewing reports on customer satisfaction, SLA fulfillment, and ticket inflow to improve user experience and meet business needs.Explore Help Desk Reporting →
Reduce time spent assigning tickets with automatic ticket assignments. The Smart Rules feature helps you automate repetitive tasks and manages ticket routing.Explore Help Desk Automation →
Collecting feedback across channels and processing it is essential for any travel business to thrive. Use our built-in surveys in every ticket to gain valuable customer feedback.Explore Satisfaction Surveys →
With an easy-to-build and multilingual knowledge base system, customers can use the support center to resolve issues, while agents handle critical issues.Explore Self-Service Portals →
HappyFox’s iOS and Android mobile apps let you perform ticket-level actions, collaborate over private notes, and track performance from the comfort of your mobile just the way you do on the desktop.Explore Mobile Help Desk →
Make it easy to personalize customer service and drive repeat business with contact details and CRM integrations. Resolve issues and access conversations and booking histories with ease.Explore our Help Desk Software →
AI-Powered support with
Bring your support game up to speed with our custom-built bot solution built for your retail business that can help you deflect tickets and reduce support volume.
In-app Chat support with
HappyFox Live Chat
Provide real-time, in-app chat support to your retail mobile app customers without them having to leave the app. Integrate and deploy the SDK in minutes.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.