Trusted by Leading Schools & Universities
The operational success of your educational institution often relies on the quality of its internal IT service management and troubleshooting efforts. HappyFox Help Desk can help you deliver great IT support & streamline critical functions like facilities, parent support, and admissions too.
Setup your IT help desk system within minutes to use our automation module to ease ticket assignment.
Improve turn-around time with timely alerts and automate recurring support requests to never miss SLAs.
Self-Service Support Center
Provide an interface that lets your end-users track their service requests and incidents by creating separate KBs with full customization control for each product or sub-division in your organization.Explore Support Center →
IT Support Help Desk
Convert all incoming emails to your helpdesk IT support email address as HappyFox tickets in a few simple steps. You just have to create an email channel in HappyFox support software, set up a forwarding rule, and verify the channel setup.Explore IT Help Desk →
Email Ticketing System
All incoming tickets to your institute are automatically sorted into queues and categories based on metrics like time sensitivity, status, priority, department, action, and many more.Explore Ticketing System Features →
Internal Help Desk Software
Manage internal support for multiple departments like IT, Facilities, Accounting, Academics etc from one integrated Help Desk solution.Explore Internal Help Desk Software →
Save agent time and effort with scheduled ticket management that automates recurrent ticket creation at configured times and days.Explore Scheduled Tickets →
Your support staff can achieve great turnaround time on tickets and ensure happier students, parents, and staff with canned actions.Explore Canned Actions →
Educational institutions require seamless internal collaboration for effective issue resolution and project management. Get your support team on the same page with private notes and agent collision detection.Explore Private Notes →
With an easy-to-build and multilingual external knowledge base system, your end-users can use the self-service portal to find support articles and FAQs and resolve their issues. Agents can take assistance from the internal knowledge base to be updated on all developments.Learn more about Knowledge Base →
Simplify steps involved in completing a task with scheduled reminders, task templates, and real time notifications.Explore Task Management →
Your IT infrastructure team can keep track of your institute’s hardware, software, and related tickets with the IT asset management solution integrated with our service desk that simplifies tracking, fixing, and replacing assets.Explore Asset Management →
Help Desk Automation
Simplify IT support by routing tickets to appropriate IT teams and automating repetitive tasks to save time and effort by setting up automation rules to solve complex technical support scenarios.Explore Help Desk Automation →
Help Desk Reporting
Monitor your internal support performance with insights from Agent Activity reports. Plan resources and collaborate on projects as you get insights into your staff performance with metrics like FCR%, time to closure, and response rates.Learn more about Help Desk Reporting →
Secure your data via data encryption with our security features like 2FA and audit logs to decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.Explore our Security Framework →