It gives you the tools to understand customer needs and provide apt support in a timely manner. Today, each business requires customer service management software that allows seamless communication between agents and customers.
Optimizing your customer support workflows will help you provide excellent support, which will translate to happier and more loyal customers.
Categorize tickets on a granular level with custom status, priority, and assignee tags. Create custom fields to easily track, search, and sort tickets and contacts.
Improve how your team collaborates internally and with customers with a cloud-based help desk. Eliminate SLA breaches by defining strict service level targets.
Create custom fields, statuses, and categories that cater to your specific needs. Track and analyze your performance with scheduled reporting.
Use features like private notes, internal knowledge base, and agent collision alert to manage internal communication, discuss important tickets, and provide timely support.Explore internal knowledge base →
HappyFox’s clean interface simplifies ticket tracking, viewing, and organization with queues and categories. Assign tickets to concerned agents to simplify communication.
We support 35 languages including French, Dutch, German, and Spanish. Provide a holistic support experience irrespective of your customer and agent language preferences.Explore multilingual customer support →
Leverage the automation capabilities of customer support software to automate repetitive actions and save time and effort with features like Smart Rules.Explore automation features →
HappyFox helps you make data-backed decisions, monitor workload, and boost your team performance with insights from real-time reports.Explore reporting features →
Build a no-code knowledge base and a FAQ section with HappyFox where your customers can find solutions to common issues without raising a ticket.Explore self-service portals →
Make modifications on your customer’s machine from a remote location with HappyFox’s LogMeIn Remote Support integration to solve issues faster and with less effort.Explore remote customer support →
Eliminate the need to toggle between various platforms like accounting systems, CRM apps, and survey tools by adding integrations to your help desk.Explore the HappyFox app directory →
Every company, irrespective of its size, can leverage the features of a customer support software
provider that suit them with tiered pricing options.
Keep all data safe with features like 2FA, SSO, and audit logs. We also conform to industry-accepted security frameworks like GDPR, SOC 2 Type II, and CCPA certificates.
Provide support to your customers from different time zones in a variety of languages with our multi-language help desk and a host of optimization features.
Employ HappyFox’s automation features like Smart Rules, auto assignments, and bulk actions to reduce manual work and earn time for more important tasks.
Maintain activity logs, enforce strict SLAs, and access support performance reports to make data-driven decisions that propel growth.
Choose the integrations that suit your support workflow and workspace like live chat software, CRM, accounting apps from our integration app marketplace.
Our Help Desk features like agent collision alerts, ticket management in queues, ticket subscriptions, and tags help you do more with less.
Focus on growing your market presence while resolving customers from a variety of channels like email, phone, and social media platforms.
Reply to tickets and resolve issues, and provide stellar support on the go, right from the mobile HappyFox Help Desk app.
Enjoy higher customer loyalty and agent performance with an integrated
support management software.