Good customer service comes from connecting well with customers, building lasting relationships with them, understanding their needs, and serving them in a timely way. HappyFox customer service software is the best solution for all your customer service needs, as it manages your responses to customers, maintains contacts, and gives you complete control over your customer service.
Customer service software is the focus-center of the entire customer support ecosystem. It is the main application that forms the link between the customers of a company and the support team. A customer support solution embodies tickets, each of which is essentially a single thread on a specific customer issue, that both agents and customers can collaborate on.
Most cloud-based customer service management software offers the ability to communicate through traditional channels like email, chat, voice, etc.. As social media have grown in popularity, there are now options for customer support software that can handle apps like Facebook Messenger and Twitter.
For example, if you are an online shop owner, you will be able to save all these incoming requests from multiple customer communication channels in one place, identify how to react to each customer, group and prioritize their problems and then respond as needed.
“Using HappyFox, we can now support our 200+ sites with a staff of three! Enough said.”
With a helpdesk software optimizing your customer support workflows, it becomes easier to forge better customer relationships. Happier customers are customers who will keep returning to your business, thereby transforming themselves as brand ambassadors.
With advanced automation capabilities, modern customer support software can automate repetitive actions and allow agents to focus on providing faster response times and effective customer service.
A cloud-based customer support software helps different teams collaborate efficiently. With robust Service Level Agreements (SLAs), you can set strict and challenging service level targets and also constantly deliver on them.
Using a customizable ticketing system, companies can create custom fields, workflow statuses, and request categories and then create reports based on that data. A customizable, branded and mobile-ready support center will cater to the self-service demands of your customers.
Manage customer interactions from multiple channels like email, social, chat, and phone calls in a single help desk ticketing system.
Automate your customer service management system and serve your customers faster. Reduce manual efforts and costs and automate business processes with an intelligent rule-based Workflow automation software.
Create a repository of FAQs and Knowledge base articles for repetitive end-user requests/inquiries. Build a beautiful, branded, Mobile Responsive self-service portal using a no-code drag and drop builder. Reduce your incoming ticket inflow through intelligent ticket deflection.
Make informed decisions with real-time Help Desk reporting. Boost your customer service team’s performance, improve customer satisfaction, and monitor workload using insights from modular reports.
Seamlessly integrate customer support software with all your favorite apps like HubSpot, Salesforce, etc, and make data-driven decisions with confidence. You can also double-up your help desk as a call center or CRM tool with the right integration.
Make customer service a lot simpler by using the clean HappyFox interface to track tickets and view all email, voice and live chat communication on your ticket. Assign tickets to concerned agents and view all tickets with their status on the dashboard.
HappyFox is not just a regular customer support application, but is also a multilingual help desk. HappyFox supports 35 languages that include French, Spanish, Dutch, German and Portuguese and is a complete package for your support no matter what language you serve your customers in.
Create statuses that suit your tickets best and also personalize customer service by viewing most recently added tickets with both description and owner to decide priority.
Create unlimited custom fields for tickets and contacts. Choose from text, number or multiple selection field types, build dependency levels and make your customer support an optimized process that is devoid of any difficulties.
Take customer service a notch above by marking important tickets and receiving notifications, use the HappyFox private notes feature to discuss internally among support agents regarding issues and make sure that no ticket response gets delayed.
Create your own knowledge base with all the articles required for self-service. With the search and browse features, finding relevant articles is a breeze. Achieve customer service without having to expend any work from your support agents.
Using popular, personalize your customer service by bringing in all the billing and shipping information from your eCommerce website onto your HappyFox ticket and utilize the data to provide swift and personalized customer service.
Bring complete customer satisfaction by delivering top class customer service right on your customer’s machine without having to move from yours. With HappyFox-LogMeIn Integration, remote customer support has never been easier. Access your customer’s machine and fix issues with ease.
Using our Facebook Integration, give your business the competitive edge with Social media support. HappyFox converts private messages on your Facebook page into tickets that you can prioritize and respond to, which in turn will go as replies to your customer’s Facebook message.
The best customer service software providers offer tiered pricing for companies at varying stages of growth but would provide them with an outstanding product that can scale and adapt to their needs.
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