A Customer Service Management Software That Promises Retention

A customer support tool that helps redefine your customer service and ensure customer loyalty

Good customer service comes from connecting well with customers, building lasting relationships with them, understanding their needs, and serving them in a timely way. HappyFox customer service software is the best solution for all your customer service needs, as it manages your responses to customers, maintains contacts, and gives you complete control over your customer service.

What Is Customer Service Software?

Customer service software is the focus-center of the entire customer support ecosystem. It is the main application that forms the link between the customers of a company and the support team. A customer support solution embodies tickets, each of which is essentially a single thread on a specific customer issue, that both agents and customers can collaborate on.

Most cloud-based customer service management software offers the ability to communicate through traditional channels like email, chat, voice, etc.. As social media have grown in popularity, there are now options for customer support software that can handle apps like Facebook Messenger and Twitter.

For example, if you are an online shop owner, you will be able to save all these incoming requests from multiple customer communication channels in one place, identify how to react to each customer, group and prioritize their problems and then respond as needed.

“Using HappyFox, we can now support our 200+ sites with a staff of three! Enough said.”

Matt Pendergraff
PDG+Creative

How can a Customer Support Software Help your Company

Increased customer retention

With a helpdesk software optimizing your customer support workflows, it becomes easier to forge better customer relationships. Happier customers are customers who will keep returning to your business, thereby transforming themselves as brand ambassadors.

Improved overall productivity

With advanced automation capabilities, modern customer support software can automate repetitive actions and allow agents to focus on providing faster response times and effective customer service.

Better quality of support

A cloud-based customer support software helps different teams collaborate efficiently. With robust Service Level Agreements (SLAs), you can set strict and challenging service level targets and also constantly deliver on them.

Customized to meet your needs

Using a customizable ticketing system, companies can create custom fields, workflow statuses, and request categories and then create reports based on that data. A customizable, branded and mobile-ready support center will cater to the self-service demands of your customers.

Must-have Features in a Customer Support Platform

Omnichannel Ticketing →

Manage customer interactions from multiple channels like email, social, chat, and phone calls in a single help desk ticketing system.

Automation →

Automate your customer service management system and serve your customers faster. Reduce manual efforts and costs and automate business processes with an intelligent rule-based Workflow automation software.

Self-service →

Create a repository of FAQs and Knowledge base articles for repetitive end-user requests/inquiries. Build a beautiful, branded, Mobile Responsive self-service portal using a no-code drag and drop builder. Reduce your incoming ticket inflow through intelligent ticket deflection.

Analytics & Reporting →

Make informed decisions with real-time Help Desk reporting. Boost your customer service team’s performance, improve customer satisfaction, and monitor workload using insights from modular reports.

Integrations →

Seamlessly integrate customer support software with all your favorite apps like HubSpot, Salesforce, etc, and make data-driven decisions with confidence. You can also double-up your help desk as a call center or CRM tool with the right integration.

Here's why businesses prefer HappyFox over others

Clean Interface

Make customer service a lot simpler by using the clean HappyFox interface to track tickets and view all email, voice and live chat communication on your ticket. Assign tickets to concerned agents and view all tickets with their status on the dashboard.

Multi-Language Support

HappyFox is not just a regular customer support application, but is also a multilingual help desk. HappyFox supports 35 languages that include French, Spanish, Dutch, German and Portuguese and is a complete package for your support no matter what language you serve your customers in.

Custom Preferences

Create statuses that suit your tickets best and also personalize customer service by viewing most recently added tickets with both description and owner to decide priority.

Custom Fields

Create unlimited custom fields for tickets and contacts. Choose from text, number or multiple selection field types, build dependency levels and make your customer support an optimized process that is devoid of any difficulties.

Internal Communication and Collaboration Tool

Take customer service a notch above by marking important tickets and receiving notifications, use the HappyFox private notes feature to discuss internally among support agents regarding issues and make sure that no ticket response gets delayed.

Knowledge Base Content Management System

Create your own knowledge base with all the articles required for self-service. With the search and browse features, finding relevant articles is a breeze. Achieve customer service without having to expend any work from your support agents.

Personalized Customer Service

Using popular, personalize your customer service by bringing in all the billing and shipping information from your eCommerce website onto your HappyFox ticket and utilize the data to provide swift and personalized customer service.

Remote Customer Service

Bring complete customer satisfaction by delivering top class customer service right on your customer’s machine without having to move from yours. With HappyFox-LogMeIn Integration, remote customer support has never been easier. Access your customer’s machine and fix issues with ease.

Social Media Customer Service

Using our Facebook Integration, give your business the competitive edge with Social media support. HappyFox converts private messages on your Facebook page into tickets that you can prioritize and respond to, which in turn will go as replies to your customer’s Facebook message.

Customer Service Solution for Every Team Size

The best customer service software providers offer tiered pricing for companies at varying stages of growth but would provide them with an outstanding product that can scale and adapt to their needs.

Early-Stage Companies

  • While early-stage companies are focused on growing their market presence, they still need a stellar help desk software to support and preserve customers.
  • At a small operations level, a simple ticketing system with omnichannel support would do wonders.
  • While email remains the preferred means of communication, startups can go on to add on chat, phone, and social support as they grow.

Small & Medium Businesses (SMBs)

  • For small businesses, robust customer service software will help them prioritize, categorize, and assign incoming tickets as well as maintain activity logs of what happened in each ticket.
  • They would typically require additional tools like Live chat software, CRM software, etc. for a close-knit integration with their preferred help desk tool.
  • Automations and useful features like canned actions would help medium businesses reduce manual work and focus on providing stellar customer service.
  • Service Level Agreements (SLAs) would help SMBs maintain performance standards as they aim to provide simple, yet effective customer support.

Large Enterprises

  • Enterprises have very precise needs for customer service, and as such, need a very adaptable ticket management tool.
  • They require advanced features like workflow management, chatbots, time tracking, asset management, and agent scripting to take control of their end-to-end customer support experience.
  • They also would want to extend the helpdesk’s capabilities by connecting with different platforms like CRMs, project management tools, billing solutions, and other internal & third-party tools.
  • Since their customer base might span across geographies, an enterprise customer support platform should intelligently manage available support team members across teams, time zones, languages.
Blog post

Customer support made easy

Here’s a look at how a creative service company stopped worrying about customer service, with the power of HappyFox customer support solution.

Read Case Study →
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