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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
JIRA is a robust project tracking software, developed by Atlassian which can be used for bug tracking, issue tracking and project management.
Create an issue, sync comments and close it automatically. All changes in either of the products are synced with the other.
Information about an issue is shown in the “Info from JIRA” section. You can view additional info and even edit it from within HappyFox.
Easily link Jira issues to existing HappyFox tickets by entering the issue ID. You have an option to keep the issue and the ticket in sync.
