Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
IT Help Desk Software
Organize and resolve tickets and even intelligently deflect
tickets with HappyFox IT Help Desk
Software.
An IT Help Desk is the single point of contact between your employees or customers and your IT support department. It can help you sort, categorize, manage, and resolve issues from a single intuitive interface.
It is different from a service desk as it allows IT support teams to utilize features like asset, problem, change, and approval management without having to conform to the ITIL framework.
Ease Up IT Support with HappyFox Help Desk
No more manual tracking of support mails
Boost productivity with centralized issue tracking
Save time & improve business processes
Intelligent ticket deflection through self-service
Automatically sort tickets from multiple channels into custom categories like incident management, outages, etc., and tag them on the basis of priority, status, and assignee.
Your IT infrastructure team can manage, track, and link your hardware and software assets to relevant tickets with the Happyfox Asset Management software.
Validate your support operations by gathering and analyzing case inflow through various channels and high-performance metrics like FCR%, time to closure, and response rates. Monitor your IT Support team’s performance with insights from Agent Activity reports.
Explore HappyFox Business Intelligence
Build a no-code, customizable, multi-lingual, and mobile responsive IT support center with HappyFox and create a repository of KB articles and FAQs on it. You can deflect repetitive tickets by intelligent case deflection.
Explore Knowledge Base
Boost agent productivity, save time, and ensure even work distribution with auto-assignment algorithms, audit logs, and Smart Rules. Set up automation rules with conditional knowledge to solve complex technical support scenarios.
Explore Workflow Automation
Organize tickets, manage assets, and automate tasks with HappyFox IT Help Desk.
