An IT Help Desk is the single point of contact between your employees or customers and your IT support department. It can help you sort, categorize, manage, and resolve issues from a single intuitive interface.
It is different from a service desk as it allows IT support teams to utilize features like asset, problem, change, and approval management without having to conform to the ITIL framework.
Ease Up IT Support with HappyFox Help Desk
No more manual tracking of support mails
Boost productivity with centralized issue tracking
Save time & improve business processes
Intelligent ticket deflection through self-service
Automatically sort tickets from multiple channels into custom categories like incident management, outages, etc., and tag them on the basis of priority, status, and assignee.
Your IT infrastructure team can manage, track, and link your hardware and software assets to relevant tickets with the Happyfox Asset Management software.
Validate your support operations by gathering and analyzing case inflow through various channels and high-performance metrics like FCR%, time to closure, and response rates. Monitor your IT Support team’s performance with insights from Agent Activity reports.Explore HappyFox Business Intelligence
Build a no-code, customizable, multi-lingual, and mobile responsive IT support center with HappyFox and create a repository of KB articles and FAQs on it. You can deflect repetitive tickets by intelligent case deflection.Explore Knowledge Base
Boost agent productivity, save time, and ensure even work distribution with auto-assignment algorithms, audit logs, and Smart Rules. Set up automation rules with conditional knowledge to solve complex technical support scenarios.Explore Workflow Automation
Organize tickets, manage assets, and automate tasks with HappyFox IT Help Desk.