An IT Help desk or acts as the single point of contact (SPOC) for your users to request Information
Technology(IT) related support. Whether the users are within your organization or from outside, a Help
Desk support software will help sort, categorize and manage all these issues from one single intuitive
Service desk software is focused on the IT service management system using the ITIL framework. Some
service desk teams that don't necessarily follow the ITIL framework but would still require features
like asset management, problem management, change management, and approval management. These IT teams
usually prefer a help desk system over a service desk.
HappyFox combines the best of both worlds of IT help desk and IT service desk - catering to every IT management scenario and giving you complete control over an issue’s lifecycle.
Assigning tickets to the appropriate users and departments helped funnel an otherwise unweildy ticket pile.
CUsing a customer service platform to support your IT help desk operations can bring numerous benefits.
Remove the need for manual tracking of support mails.
Increase support productivity with a centralized issue tracking interface.
Save precious time and reduce bottlenecks in business processes.
Encourage self-service and build relationships with customers.
Get a one-on-one demo, tailored to your business needs.