IT Help Desk Software

Streamline IT
Support Delivery,
Save Time & Effort

Organize and resolve tickets and even intelligently deflect
tickets with HappyFox IT Help Desk Software.

Get a demo
Focus on Resolving Incidents Without Disruptions

Why Does Your IT Business Need
A Specialized Help Desk?

An IT Help Desk is the single point of contact between your employees or customers and your IT support department. It can help you sort, categorize, manage, and resolve issues from a single intuitive interface.

It is different from a service desk as it allows IT support teams to utilize features like asset, problem, change, and approval management without having to conform to the ITIL framework.

Ease Up IT Support with HappyFox Help Desk

No more manual tracking of support mails

No more manual tracking of support mails

Boost productivity with centralized issue tracking

Boost productivity with centralized issue tracking

Save time & improve business processes

Save time & improve business processes

Intelligent ticket deflection through self-service

Intelligent ticket deflection through self-service

Optimize Ticket Management

Organized Ticket Dashboard

Automatically sort tickets from multiple channels into custom categories like incident management, outages, etc., and tag them on the basis of priority, status, and assignee.

Organized Ticket Dashboard

Track & manage all assets

Your IT infrastructure team can manage, track, and link your hardware and software assets to relevant tickets with the Happyfox Asset Management software.

Track & manage all assets

Stay Updated on Tickets &
Eliminate SLA Breaches

  • Measure, monitor, and report your SLAs.
  • Eliminate breaches through periodic notifications and alerts about ticket expiry dates.
  • Define SLAs based on help desk staff availability and business hours across time zones.
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Trusted and loved by customers ❤️

Reduce Time & Effort Spent on IT Tickets

Analyze data with real-time reporting

Validate your support operations by gathering and analyzing case inflow through various channels and high-performance metrics like FCR%, time to closure, and response rates. Monitor your IT Support team’s performance with insights from Agent Activity reports.

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Analyze data with real-time reporting

Encourage self-service

Build a no-code, customizable, multi-lingual, and mobile responsive IT support center with HappyFox and create a repository of KB articles and FAQs on it. You can deflect repetitive tickets by intelligent case deflection.

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Explore Encourage self-service

Boost productivity with Automation

Boost agent productivity, save time, and ensure even work distribution with auto-assignment algorithms, audit logs, and Smart Rules. Set up automation rules with conditional knowledge to solve complex technical support scenarios.

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Boost productivity with Automation

Boost Productivity
with Integrations

  • Double up as a bug-tracking system by linking help desk cases with Jira issues.
  • Provide support from a remote location with the LogMeIn Remote Support integration to solve issues faster and with less effort.
  • Sync issue comments and ticket replies from HappyFox and GitHub to improve developer and support collaboration.
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Streamline IT Ticket Management
& Resolution

Organize tickets, manage assets, and automate tasks with HappyFox IT Help Desk.