A complete Issue Tracking Software for IT
Employees reach out to seek IT support via various channels like email and phone. With HappyFox IT Service Desk, you can convert all these mails and calls into tickets that will stay categorized in your help desk system for your IT support staff to address and resolve periodically.
Bug Tracking made easy
Users constantly report bugs they find while using software products. HappyFox is also a useful Bug tracking software
that lets you create tickets for all bugs reported. It helps your IT support team liaise with your development team to fix them. With the added advantage of having the Jira integration for HappyFox
, you can link HappyFox tickets and JIRA tasks to make bug tracking and fixing an easier process.
Internal IT Help desk
Apart from being a help desk for IT services to your consumers, you can also use HappyFox as an internal help desk for your employees. Whatever IT related issues your employees will have ranging from a defunct mailbox to a software bug, you can track as tickets in HappyFox and address them with the help of your support staff.
Knowledge Base and FAQ system
For standard or repetitive service requests, you can create a detailed article in the knowledge base provided by HappyFox self service portal
, so that your employees or help desk staff can directly access these articles and gather resolutions for their issues. This reduces your incoming ticket count as well as the overall support cost. By providing speedy resolutions for issues without the help of a support staff, you strengthen client relationships as well.