Nonprofit organizations often find it difficult to balance their goodwill efforts, communication challenges, asset management, competing priorities, and operational costs. Adopt a non-profit help desk to carry out organized and effective fundraising and give your volunteers, beneficiaries, and donors a fulfilling and comprehensive user experience.
As an organization grows, it handles more people, queries, and issues. HappyFox gives you a solution that optimizes your customer support workflow. Keep track of incoming queries, organize them into queues, prioritize tasks, record time-off, and send reminders to your support team via email or SMS.
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Plan, allocate resources, and collaborate on projects as you get real-time insights into your operations and performance with drill-down analytics and dashboards. Analyze ticket volume and use business intelligence for better organizational decision-making.
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Multi-Channel Help Desk
Leverage email integration to centralize all conversations from various channels like email, social media, SMS, and phone in one task management system. Employees, clients, and donors of your NGO will have a unified ticketing system to raise and solve support tickets.
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HappyFox Smart Rules can help you categorize tickets with tags, route them to appropriate agents, and eliminate SLA breaches. This saves your support and IT teams time and effort, letting them focus on other important things.
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Internal collaboration on a help desk solution doesn't need to be a challenge. Your support staff can use Private Notes to simplify discussions, share input, and facilitate ticket transfer. Agents can also subscribe to tickets to always be informed.
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The value of quick responses to service requests increases when your cause is important. Use predefined or canned replies to enable fast responses to donor queries and let your agents maintain consistency and provide better support.
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In recognition of your efforts, HappyFox offers special discounts on the pricing of our Help Desk for your NGO. Contact us for more details.
Address legal doubts, regulatory queries, and other FAQs about partnerships or tax exemptions that your donors may have with a self-service portal that is multilingual and available as a mobile app. A knowledge base software will eliminate repetitive tickets and save your end-users time and effort.
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Propel your structural growth with help desk functionalities like contact management, ticket organization, and converting emails into easily accessible tickets that let you track and monitor applications and schedule interviews with ease.
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Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
