NGOs are constantly facing competing priorities, networking and communication challenges with limited capacity to do tasks.
Let your team deliver great service, while the HappyFox help desk software organizes incoming requests, manages and automates the repetitive tasks in your non-profit organization.
When executing multiple initiatives, effectiveness is paramount. For effectiveness, it requires participation from people. More people means handling more requests, answering more queries etc. To manage this, the HappyFox help desk software provides simple solutions that make handling customer support a highly optimized process
To create the right stimulus among donors and sponsors requires transparency in the work, which in turn has to be communicated clearly. HappyFox helps manage volunteer and donor communication and manage contacts of vendors, thus building a thriving relationship between the organization and the volunteers, donors and sponsors.
Legal and regulatory clarifications are required before donors/sponsors make contributions. The HappyFox knowledge base software helps maintain an FAQ and self-service system, so all the financial and legal queries that sponsors may have are answered in the FAQs and in the knowledge base articles.
With ground staff, volunteers on the move and financiers from various places, inter-departmental collaboration can become a potential challenge and can even disrupt the course of work. To eliminate such challenges, HappyFox allows teams to create tickets for other teams to track information and follow up on, so that the communication gap does not exist within the system.
Scaling and structural growth involves recruitment. Tracking down applications and scheduling and meeting with applicants could be quite an ordeal if not managed well. The HappyFox help desk manages all your contacts, helps follow up on applications by converting mails into easily accessible tickets and sending timely reminders for them.
'How can we contribute to this campaign? Do you have any new projects coming up?' Questions are aplenty from customers and delayed responses might make you lose a valuable donor/sponsor. Let customers get all these details via the HappyFox knowledge base, and raise tickets for queries not addressed in them, thus making your work a lot easier.