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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Nonprofit organizations often find it difficult to balance their goodwill efforts, communication challenges, asset management, competing priorities, and operational costs. Adopt a non-profit help desk to carry out organized and effective fundraising and give your volunteers, beneficiaries, and donors a fulfilling and comprehensive user experience.
As an organization grows, it handles more people, queries, and issues. HappyFox gives you a solution that optimizes your customer support workflow. Keep track of incoming queries, organize them into queues, prioritize tasks, record time-off, and send reminders to your support team via email or SMS.
Take a tour of HappyFox Help Desk →
Plan, allocate resources, and collaborate on projects as you get real-time insights into your operations and performance with drill-down analytics and dashboards. Analyze ticket volume and use business intelligence for better organizational decision-making.
Explore Help Desk Reporting →
Multi-Channel Help Desk
Leverage email integration to centralize all conversations from various channels like email, social media, SMS, and phone in one task management system. Employees, clients, and donors of your NGO will have a unified ticketing system to raise and solve support tickets.
Explore Omnichannel Support →
HappyFox Smart Rules can help you categorize tickets with tags, route them to appropriate agents, and eliminate SLA breaches. This saves your support and IT teams time and effort, letting them focus on other important things.
Explore Help Desk Automation →
Internal collaboration on a help desk solution doesn't need to be a challenge. Your support staff can use Private Notes to simplify discussions, share input, and facilitate ticket transfer. Agents can also subscribe to tickets to always be informed.
Explore Internal Help Desk →
The value of quick responses to service requests increases when your cause is important. Use predefined or canned replies to enable fast responses to donor queries and let your agents maintain consistency and provide better support.
Explore Canned Actions →
In recognition of your efforts, HappyFox offers special discounts on the pricing of our Help Desk for your NGO. Contact us for more details.
Address legal doubts, regulatory queries, and other FAQs about partnerships or tax exemptions that your donors may have with a self-service portal that is multilingual and available as a mobile app. A knowledge base software will eliminate repetitive tickets and save your end-users time and effort.
Explore Self-Service Portals →
Propel your structural growth with help desk functionalities like contact management, ticket organization, and converting emails into easily accessible tickets that let you track and monitor applications and schedule interviews with ease.
Explore Help Desk for HR teams →
Build a transparent relationship between your organization and its stakeholders on our help desk solution. You can initiate discussions on the HappyFox Community Forums to gather ideas, manage marketing, and have a successful fundraising program.
Explore Community Forums →
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
