Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Case Studies Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Hiring, rating, rewards, accountability, payroll - Human Capital Management has a whole range of tasks that require immaculate communication between the company and its employees. Any glitch in these tasks, and the employees will want to reach out to you for clarifications.
The HappyFox HR help desk software helps in the smooth-running of these tasks by organizing and categorizing queries from your employees, to make the work of your HR team a lot simpler.
HappyFox is the perfect solution for tracking applicants and managing recruitment, as you can allow all the applicants' emails to be logged in as tickets for your HR team to look into and schedule interviews accordingly.
HappyFox provides a detailed knowledge base for you to store all your HR policies and procedures to ensure your personnel always have quick access to information without having to reach out to your HRM department.
Global payroll is a highly focal point as it has a long history of being a decentralized operation with communication gaps, redundancy and delays. Change that mindset by bringing HappyFox to manage your payroll issues, keep track of delays and always be on top of employee support.
Using @happyfoxapp as a hosted solution for our customer support. Very satisfied so far! http://t.co/a0jVvpbx
— Joshua Jansen (@JoshuaJansen) October 20, 2011
Referrals are an essential source for contributing to skilled labor, and assigning a separate team for referral management can be an expensive and time-consuming exercise. Now, let referral mails be stored as HappyFox tickets that your team can respond to, thus reducing a lot of time and expenses.
Effectiveness is only driven by feedback. Gathering feedback from employees can be done by allowing them to discuss issues on your HappyFox forum. Other direct feedbacks via mail can be converted to tickets for your team to action on them.
Help desk Integration
A happy roof that can accommodate all your favorite business apps.
