← Back
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Efficient e-commerce help desk software can tackle supply chain communication challenges and access customer information, while positively impacting your retail growth. HappyFox has support software that helps you track and automate resolutions, manage customer support, leverage customization, and process feedback from your online store.
Get the entire supply chain on one platform with third-party integrations that bridge the gap between suppliers, merchants, vendors, and distributors. With omnichannel customer service software, you can now initiate and address vendor collaboration.
Take a tour of HappyFox Help Desk →
Our integrations with Magento, Shopify, Bigcommerce, and Salesforce B2C Commerce help you streamline customer communication with inline purchase visibility. Your customer support agents can provide purchase and customer interactions details from these apps directly on the HappyFox ticket.
Explore E-Commerce Integrations →
Organize the support workflow of your e-commerce platform by managing issues in a shared inbox with a multichannel ticketing system. You can distribute work amongst team members, transfer tickets, share input, and improve internal collaboration.
Explore Help Desk Software →
Eliminate confusion created by using the same help desk solution for each of your products or company sub-divisions. Create separate knowledge bases with full customization control and introduce seamless communication within your organization.
Explore Multibrand Help Desk →
Multi-Channel Help Desk
With HappyFox, you can utilize two-way sync with a variety of communication channels like SMS, social media, phone, live chat, REST APIs, and forms to address support queries.
Explore Omnichannel Support →
View real-time reports on customer satisfaction, SLA fulfillment, and ticket inflow to drive improvements in decision-making, response time, resolution time, support team performance, and other key metrics using HappyFox Reporting Module.
Explore Help Desk Reporting →
Reduce time spent assigning tickets and focus on providing better customer experience through Automatic Ticket Assignment. The HappyFox Smart Rules functionality helps your customer service team automate repetitive tasks and route tickets to appropriate teams.
Explore Help Desk Automation →
Any e-commerce company knows the value of a quick response time. Use predefined replies or canned actions to enable quick responses to customer queries and give your service agents space to maintain consistency and provide better support.
Explore Canned Actions →
Update a shipping address or even issue a partial refund from directly within HappyFox. Build automated workflows for your everyday e-commerce activities.
Explore HappyFox Workflows for Shopify →
Simplify exchanges, refunds, damages, and discount policies with a multilingual and responsive knowledge base and FAQ system. With a robust self-service portal, customers can check the support center to resolve simple issues, while agents handle critical issues.
Explore Self-Service Portals →
Collecting feedback across channels and processing it is essential for any e-commerce or retail business to thrive. We provide a rounded help desk solution that measures satisfaction with built in surveys for every ticket.
Explore Satisfaction Surveys →
Elevate the retail experience of your e-commerce store by converting messages from Facebook, Twitter, and WhatsApp into HappyFox support tickets that your support staff can look into and address from the help desk itself.
Explore Social Media Integrations →
AI-Powered support with
HappyFox Chatbot
Bring your support game up to speed with our custom-built bot solution built for your retail business that can help you deflect tickets and reduce support volume.
In-app Chat support with
HappyFox Live Chat
Provide real-time, in-app chat support to your retail mobile app customers without them having to leave the app. Integrate and deploy the SDK in minutes.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
