The current healthcare scenario, coupled with policy changes and a fluctuating economy has brought about multiple challenges in the industry. Managing patients, ensuring hassle-free medical service, and tracking treatment history can take up a big chunk of your time. Our Help Desk can take over your customer service activities, freeing your staff to provide quality medical care.
Create a seamless flow of operations by creating tickets for all your tasks. Manage all aspects of a case, right from the application process, to patient transfers and treatment from a unified outlet.
Improve your post-treatment services by reducing the need for patients to visit the hospital premises for follow-ups. You can also get patient satisfaction feedback to improve the patient experience.
Transferring cases and handling of patients by multiple specialists, doctors, and labs can often lead to loss of information which can have catastrophic consequences. Create and track tickets for all tasks on HappyFox Help Desk to allow discussions amongst the doctors over private notes.Learn more about Internal Help Desk →
Digitize and simplify patient registration management by letting patients send mails that get stored in the HappyFox system as tickets. Implement an efficient application system that lets you prioritize applications based on criticality, assign them to apt staff, and monitor the course of activity.
Eliminate the need for patients to visit the hospital for follow-ups and medication instructions by allowing them to email their queries or send them via social media. HappyFox aggregates these queries and automatically assigns the to the concerned physician, saving time for both the patient and the physician.Take a tour of HappyFox Help Desk →
Collecting patient feedback is essential to improve your services and keep your business thriving. The HappyFox community forum lets patients and doctors have discussions, share feedback, and mention areas of difficulty that can be improved.Learn more about Satisfaction Surveys →
Managing IT and infrastructure queries that concern different teams is no easy task. Tackle coordination challenges with our centralized hospital service desk that receives issues for all teams and categorizes them based on who it needs to be resolved by, by using the Smart Rules feature.Learn more about Help Desk automation →
Make patients aware of doctor availability, preventive measures, and methods of contact with the HappyFox Knowledge Base management software that gives you the opportunity to create articles that are easily accessible by patients and staff. This can reduce incoming tickets and also lead to speedy issue resolution.Learn more about Knowledge Base →
Secure your data with data encryption at transit and rest and vulnerability scans. Our security features like 2FA and audit logs decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.Learn more about HappyFox security policy →
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.