Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
The current healthcare scenario, coupled with policy changes and a fluctuating economy has brought about multiple challenges in the industry. Managing patients, ensuring hassle-free medical service, and tracking treatment history can take up a big chunk of your time. Our Help Desk can take over your customer service activities, freeing your staff to provide quality medical care.
Transferring cases and handling of patients by multiple specialists, doctors, and labs can often lead to loss of information which can have catastrophic consequences. Create and track tickets for all tasks on HappyFox Help Desk to allow discussions amongst the doctors over private notes.
Learn more about Internal Help Desk →
Digitize and simplify patient registration management by letting patients send mails that get stored in the HappyFox system as tickets. Implement an efficient application system that lets you prioritize applications based on criticality, assign them to apt staff, and monitor the course of activity.
Eliminate the need for patients to visit the hospital for follow-ups and medication instructions by allowing them to email their queries or send them via social media. HappyFox aggregates these queries and automatically assigns the to the concerned physician, saving time for both the patient and the physician.
Take a tour of HappyFox Help Desk →
Collecting patient feedback is essential to improve your services and keep your business thriving. The HappyFox community forum lets patients and doctors have discussions, share feedback, and mention areas of difficulty that can be improved.
Learn more about Satisfaction Surveys →Managing IT and infrastructure queries that concern different teams is no easy task. Tackle coordination challenges with our centralized hospital service desk that receives issues for all teams and categorizes them based on who it needs to be resolved by, by using the Smart Rules feature.
Learn more about Help Desk automation →
Make patients aware of doctor availability, preventive measures, and methods of contact with the HappyFox Knowledge Base management software that gives you the opportunity to create articles that are easily accessible by patients and staff. This can reduce incoming tickets and also lead to speedy issue resolution.
Learn more about Knowledge Base →Secure your data with data encryption at transit and rest and vulnerability scans. Our security features like 2FA and audit logs decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.
Learn more about HappyFox security policy →
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
