Joseph Feola Vice President, Support Operations
Challenges faced by small businesses.
A small business with a limited workforce is often strained for time. Employ our powerful automation suite & knowledge base tools to save time, money, and energy.
Providing the best possible support but unsure how effective it is? Make data-driven decisions using insights gathered from HappyFox’s modular, real-time reports.
As you expand, Gmail or Outlook won’t solve
your customer issues. Centralize your tickets on HappyFox - a single platform for your
Omnichannel Help Desk
Don’t let your customer queries slip through. Convert email, phone, live chat, chatbots, social media, and web requests into actionable tickets and keep them organized in HappyFox’s omnichannel support ticket system.Learn More →
Our Starter plan includes unlimited agents and 500 chats per month.Learn More →
Business Intelligence & Process Analytics
For your small business, a small data-driven tweak in the business process can lead to huge improvements.
Our help desk analytics tool provides you with real-time reports with key support metrics that can not only help you gauge your service quality but also make decisions that will help you optimize your support process.Learn More →
Enable ticket deflection by letting your customers help themselves with an easy-to-build FAQ and knowledge base system. Employ our self-service solutions to equip your staff with an internal KB that ensures rapid training and shares knowledge seamlessly. You can build your own branded and SEO-optimized self-service portal via our no-code support portal builder, saving you time and effort.Learn More →
Automation and Smart Rules
Free your limited workforce from trivial and repetitive tasks and increase productivity with HappyFox’s powerful automation suite. Save time, reduce monotony, and improve turnaround by automating routine tasks, escalations, and ticket reassignment for SLAs through Smart Rules, email notification settings, and intelligent routing algorithms.Learn More →
Talk to our product specialists. Get a one-on-one demo, tailored to your business needs.Learn More →
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.